Address: Retail Park, 7 Bailey Dr, Christchurch BH23 2BN, United Kingdom
Rating: 4.6
based on 167 reviews.
Customer Service
Pros:
"Brilliant service, pleasant and efficient staff from the initial 'phone call to quick service on arrival."
"The mechanic I dealt with, I think called Dave, couldn't do enough to make sure I was happy with my bike."
"The experience truly made my day and it was refreshing to come across such a professional, caring and polite individual that showed dedication to helping others."
"The 2 female members of staff that assisted me in purchasing an item were the most helpful that I have met in a very long time."
"Very kind and patient staff team and very knowledgeable too."
"The service I received from Dan was amazing, thank you. He gave me 100% customer service from beginning to End."
"Couldn't have got a more helpful, efficient and friendly service."
Cons:
"Really poor advice from the bike section. In fact, they lied to me telling me that the problem could not be fixed."
"Would advise people to go elsewhere!!!!!"
"the phone in service prior to talking directly to the technician is sterile & inefficient system it's like talking to robots."
"Disorganised quoted two different prices neither of which was what I was finally charged."
"Absolutely atrocious, waited 10 minutes to pick up an item I bought online because of the guy on the till was serving another 'customer' faffing around with tools."
"The man doing my fitting was also 15 mins late and there wasn't a huge amount of urgency. Order cancelled."
"Service extremely poor. Told bikes were in stock... One excited kid then told out of stock... One upset child."
Product and Store Experience
Pros:
"Needed to buy wiper blades for my car. Used the tablet to input car details, and it came up with best options to get."
"The premises were also very clean and Covid friendly."
"Ordered online and collected in Store and whilst there discovered something else I wanted."
"Nice bike, good value for Money, we also took a good promotion and we save 25% as we took our old Halford back as part of the payment."
"Visited the site many times, and on each occasion I was served with respect and fast."
"Online purchase was an easy process."
"The store was well stocked, and I was able to find what I needed quickly."
Cons:
"Prices are not the cheapest. I found comparable parts here were the same price or more than my local independent retailers."
"Disappointing. Ordered a new radio online and I was phoned and informed that all the parts I needed would be in store when I arrive for my fitting. They weren't."
"Non tacky? Literally all the glue came off this tape and even glue and tar remover wouldn't get this glue off."
"Nearly everyone in store were not wearing face masks despite being in the middle of a pandemic with the store showing zero regard for customer and public health."
"Booked 10am battery change for my wife’s car as tight schedule. Turned up no one to do it waiting 20mins only to be told I had to pay another £98."
"Got home and saw the cover was not fitted correctly, two bolts were loose and one not even in its location hole."
"Waited a very long time for my bicycle repair to be completed and couldn't get through to the store by phone to see if it was ready."
Staff and Assistance
Pros:
"I cannot praise the team at Halfords Christchurch cycle department highly enough."
"The bike technician was extremely helpful and sorted everything out for me without any fuss, so thank you to him."
"The cycle mechs were great, renewed the chain, set up brakes perfectly."
"Dave in the cycle department was superb."
"They were happy to fit them for me and also carry out a free health check on the car."
"The staff were most helpful!"
"Very friendly knowledgeable professional staff, Thank you very much."