The Electric Transport Shop York Reviews Summary

Customer Service

Pros:

• "John is clearly a cycling enthusiast with a passion for getting the right bike for his customers."
• "John was extremely patient, helpful and responsive to our never ending questions regarding which bike, what configuration etc."
• "It was brilliant having a specialist to talk to and Craig went over and above to ensure the order was correctly fulfilled for us."
• "John has always been very helpful when we've needed a service fitted in quickly."
• "I just wanted to thank you both for absolutely exceptional customer service today."
• "John could not have been more helpful and knowledgeable about the products."
• "Jamie saved me from 'loss of eBike anxiety', by correcting the bad workmanship caused by another eBike shop."

Cons:

• "Sadly when it came to providing an email after battery testing stating that the battery doesn't charge to full, so I could contact the company whom I bought it from and maybe get it repaired or replaced under warranty, sadly after about 5 phone calls I gave up, every time I was told they would send it to my email and never received it."
• "Phoned twice and left messages regarding the purchase of a Haibike Trekking. They don't seem to answer the phone or respond to messages left."

Product Range and Quality

Pros:

• "Great little shop with the best selection of electric bikes I have ever seen in one place."
• "Fabulous range of e-bikes including the Rolls Royce manufacturer of the e-bike world Riese & Muller!"
• "Picked up my Beautiful new Cube ‘Kathmandu’ e-bike today."
• "The Haibike AllMtn SE in stock too! That won’t last long."
• "The 2 bikes were an absolute pleasure to ride & experience."
• "Nice range of various electric bikes in stock on display."
• "Bought my Reiss and Muller eBike from here about 6 years ago and I’ve had no problem with it."

Cons:

• "Bosch does two types (the older fitting and newer smart system). Anyway, I bought the wrong one."

After Sales Support

Pros:

• "Very good bike shop. Very happy not only with the initial purchase of an eCargo bike but John and Jamie continued to provide friendly and helpful advice and service after my purchase was complete."
• "They make every effort to maintain high standards, and resolve any issues as quickly as possible."
• "They also have supportive after sales."
• "Since taking delivery, the excellent support has continued."
• "The back up service from John & Jamie is second to none and personal service of the highest order is guaranteed."
• "Jamie handled all that and again was super-helpful."
• "The service provided by the staff was second to none."

Cons:

• "Had to go back after 2 weeks of ownership after coming off my bike where it needing a minor tweak."

Knowledge and Expertise

Pros:

• "Very knowledgeable staff - very impressed."
• "They are great sales people and helped me get up to speed with the technical & legal side of pedelecs."
• "Their experience and deep knowledge of the electric bike market means their advice is invaluable."
• "John was really helpful and so knowledgeable."
• "Very knowledgeable and helpful with the many many questions I asked."
• "In our opinion Jamie and John are the best people you can go to for electric bikes....not pushy sales types; just patient, dead honest and very knowledgeable."
• "I spoke to John on the phone and it was immediately evident that he was very knowledgable and genuinely enthusiastic about electric bikes."

Cons:

• "No one was as helpful, sympathetic to my needs and had the all round knowledge of the electric bike market as John and Jamie."