Address: Edinburgh Way, Harlow, CM20 2DH, United Kingdom
Phone: +441279454411
Rating: 3.8
based on 169 reviews.
Customer Service
Pros:
"Quick, friendly helpful service."
"Booked in for an Aircon regas and refresh. Met by the owner (?) Gary who was quite professional."
"Great Value for Money and Excellent Customer Service!"
"Excellent staff, service, communication and pricing."
"The service was friendly throughout."
"Manager and the team were absolute stars with myself and my car."
"The staff I interacted with were courteous and I was kept updated as the work progressed."
Cons:
"Customer service is appalling, will never use again."
"I don't understand why this business are paying for a 'manager' like Jake who sits at a computer, is rude to customers and stands outside smoking for most of the hour and a half I had the misfortune of being in this branch."
"The manager is so rude, has no manners, don't know how he became a manager there."
"They lie, they are rude, they don't have any customer skills or willingness to be helpful."
"Staff very rude and the Assistant Manager called me 'a know all'."
"The branch manager throughout the process showed terrible customer service and lacked any form of common decency."
"The assistant manger no effort help me and attitude stinks."
Timeliness
Pros:
"I had four tyres fitted at the Harlow branch and this work was carried out at the scheduled time and to my satisfaction."
"Arrived slightly early for MOT appointment, left the car and went shopping when we returned an hour later car had passed and we left for home. Excellent service by the staff."
"Saw them at 8am, tyre was replaced by 10am and I was out the door."
"I was away within 90 minutes of arrival so all good."
"First time I have used the Harlow Formula One Autocentre. I booked an MoT online on 01/04/17 for a slot on 08/04/17. Dropped the car off at the scheduled time and picked it up about an hour later."
Cons:
"Next day, I have waited for 2 hours just for a part to arrive and then I another 3 hours for them to fix it, so my car would pass the MOT."
"Needed two new front tires and was told they could do it in the morning if I turned up first thing at 8am. I arrived and was told the time would be 11, so I booked the morning off and waited. Ended up having the tires fitted at 2:30pm after waiting 6 1/2 hours."
"Appointment was made via website for 12 PM to have 4 tyres fitted turned up at 11:45 as requested and car was moved from where I parked it for tyres to be done until 13:30."
"In total I waited 5,5 hours with 2,5 years old child. Luckily child slept for 2 hours. On the top of these I missed my work."
"Booked car for service and dropped off at 9am as agreed explained I needed to collect by 3.30pm... guess what 4.30pm and I'm still waiting..."
"We had a confirmed appointment for 10:30 to put two new tyres on, but due to staff not turning up for work my wife only left at 12:30."
"Worse service ever. Took my car to the garage for service that suppose to change all the filter and oil. This was around 9am. Until 4pm the car wasn't ready."
Quality of Work
Pros:
"I had a full set of tyres fitted, on time and as expected with no reason to suspect anything was wrong... they had been fitted the wrong way around (inside/out)."
"Very professional and good quick service from checking breaks to ordering parts to completing work the same day."
"Happy with how they kept me informed throughout and offered work to be done before carrying out the work."
"These guys really took care of me when my aircon broke in 40 degree heat.. literally fitted me in there and then last minute and checked a few other things on my car .. great garage will definitely be returning."
"Had 2 new front tyres fitted and balanced, felt comfortable and respected, no false / hard sale."
"After having 2 new front tyres and tracking my car drove beautifully."
"Great tyres that really last even on my high performance vehicle and I’d recommend F1 Autocentre, Harlow as a good place to get your car serviced!"
Cons:
"Came for a quote on my car and was disgusted by the state of the waiting room! My two year old found shards of glass on the floor."
"employee reversed my car and cracked rear light. Still waiting for this to be fixed and a refund.....8 months on."
"AVOID AT ALL COSTS !!! they use cheap parts once you get a repair done you will be back at the garage in no time."
"They also did my brakes which started making noises the next day."
"Part left unconnected after major service plus additional recommendations that left the car faulty."
"I went to f1 harlow to have 2 tyres changed on my 20 inch immaculate bmw wheels. The result is that both of them are scratched to bits."
"The trainee then decides to change the tyres and puts them back on. Finally get to leave and when you reach 60 mile an hour it shakes like crazy."