Kwik Fit - Harlow Reviews Summary

Booking Process

Pros:

• "Booked am MOT online. Absolutely no problem at all, very simple process."
• "Booked on-line for 2 replacement tyres, had an appointment for 4pm."
• "Booked express service online. Arrived on time."
• "Booked my MOT test online for Monday morning, taken a day off work and went there on time."

Cons:

• "Booked my MOT test online for Monday morning... just to be told that my appointment has been moved to Saturday and nobody has bothered to actually let me know."
• "Unfortunately the website didn’t accept my booking but the guys in the office completed the booking for me when I called the following morning."
• "They should call me and inform me if they're running late at the first time, but they haven't done at the second time either."

Customer Service

Pros:

• "The staff were very friendly and helpful."
• "All the staff where extremely helpful and courteous."
• "Service from start to finish was superb."
• "Really helpful and friendly staff, putting me at ease straight away."
• "Scott the kwickfit technician kept me informed and resolved all the issues very professional."
• "The manager is very knowledgeable and very helpful."
• "The team were friendly, professional and went well out of their way to get my car on the way."

Cons:

• "Lacking customer service. When waiting to be served because they are busy they don't even acknowledge you."
• "Shocking service, they hadn't done what I'd asked when I went back to collect my vehicle."
• "Appalling service... Avoid."
• "Very misleading information given, and I was lied to."
• "The rest of the staff seemed stressed and it showed in the way they dealt with customers."
• "Very rude staff show no interest in paying customers."
• "Staff with attitude and with impression that they're the only tyre shop in the world so treating customers with no respect."

Quality of Work

Pros:

• "My tyre was repaired and the AirCon checked, too."
• "Fixed my car when the exhaust rusted through... for replacing a section of exhaust pipe they did brilliantly."
• "Incredible Customer Service at Kwik Fit Harlow today 4th March 2016. Two front tyres fitted within 30 minutes."
• "Did a fine job on the tyres though."
• "Arranged tyre replacement for the front two tyres which was booked promptly and changed in an hour."
• "They were speedily repaired at a reasonable cost."
• "However the work carried out was satisfactory and was less then I was quoted."