Sainsbury's Reviews Summary

Staff and Customer Service

Pros:

• "The customer service is very friendly."
• "Staff are always friendly and polite."
• "Staff are very helpful."
• "Staff are always friendly and helpful here with a good range of products on sale."

Cons:

• "Sometimes some of the staff seem not so well trained."
• "We queued up for 15 mins to pay and cashier talked in front of us to her manager about finishing her shift at 4.00."
• "Staff walking round aimlessly and picking going on in busy aisles."
• "Staff at Lidl is always cleaning the shelves from empty boxes - moves products to front."

Store Layout and Cleanliness

Pros:

• "It's very well and comprehensively stocked, and kept clean in all the areas I've been to."
• "Very well stocked shop, staff are very helpful."
• "The store has been reorganized a bit and there are doors on all the fridges now."

Cons:

• "Store looked dirty and old. Shopping trolleys old and worn. Lighting poor, no music on in store."
• "Layout was messy and disorganized."
• "It was difficult at times to locate the items I wanted, as there could have been better signs for the aisles."
• "The reorganisation of the Worle store is dreadful."

Product Availability and Selection

Pros:

• "Such a versatile shop, it includes Argos and plenty of disabled parking."
• "There is a vast selection of goods available, from normal grocery items, to clothing, homeware, and Argos at the front of the store."
• "I usually shop at Tesco but of late they have been out of stock of several items that I require. It made a pleasant change to find they had them in stock."

Cons:

• "I wanted a meal deal but there wasn't a great selection."
• "Stock was low and lots of gaps on shelves around the store."
• "Some basic items like vegetables or bread been emptied already. No flour in stock."
• "This shop has deteriorated over the years with shelves often empty."

Price and Value

Pros:

• "Their prices are great and Aldis particularly seen happy to open up another till if there's a queue forming."
• "Good quality food and lots of choice. Sainsbury's have been price matching rivals, whilst keeping high standards of food."

Cons:

• "Never have any tills open apart from self service which is disgraceful. It removes local job opportunities."
• "Very expensive place, overpriced. Same quality you get in Lidl and is half the price per basket for same/similar items."
• "I felt totally disappointed when I had to pay for my shopping - basket was half loaded = £75. For the same products, I would pay £50 or less at Lidl."

Checkout Experience

Pros:

• "Was there to pick up from Argos which is now in the store. Argos was great. Found all my orders. In and out in 5 minutes."

Cons:

• "Be prepared to wait in a long boring queue while the managers have a natter with no tills open."
• "Tried to do a shop this morning using a trolley and found only one normal checkout in operation with a second being closed."
• "It's a supermarket? Clothing range is good for the kids. Sainsbury always seems a little more expensive but the quality seems good. Not my go-to supermarket as not on my way home but do pop in from time to time."