Morrisons Reviews Summary

Store Layout and Design

Pros:

• "I am always impressed by the layout. It is a little different to other supermarkets and better for it."
• "They've recently revamped this store, which makes for a more enjoyable shopping trip because I get to try and find stuff that used to be somewhere else, but now it's shoes."
• "Nice clean and tidy store, it has a new slightly different layout and this meant I took a little longer than usual doing my shopping."
• "In store layout good for wheelchairs, trolleys etc."

Cons:

• "The shop is having a refit but is still open, it does make shopping a little harder as things are being moved around."
• "Morrisons are currently changing its entire store... it is at present a huge 'mess', with things just put anywhere."
• "Usual Morrisons layout - bit confusing for things like putting pickles etc over frozen food"

Customer Service

Pros:

• "The store manageress was particularly helpful when addressing a concern, she went over and above which was appreciated."
• "Most of the shop floor staff are lovely and very helpful."
• "All staff members were friendly at time of visit and the food came quickly."
• "Very friendly and helpful staff who took us too a couple of items we couldn't find."
• "The customer service lady Claire was so attentive and helped me with new clothes for my little 1 and provided the best service and care."
• "The Staff are friendly & helpful.. Well done Morrison's in putting your Customer needs first."

Cons:

• "This person brings the reputation of the store down all on her own!"
• "Has declined in all areas, rude checkout staff, checkout staff also keep you waiting while gossiping."
• "I had the misfortune of choosing the most ignorant checkout girl."
• "A member of staff spoke to my mum like a child then a manager of store was shouting to the security guard in the middle of the store everyone could hear him. How unprofessional"
• "Plus there is a woman in her 60s who works behind the cigarette counter... She should definitely NOT be working behind customer services."
• "Management need to get staff on the ground to source trolleys for customers!"

Food and Restaurant

Pros:

• "Unlike other supermarkets, the sandwich meal deal boasts a varied range and is transparent in what is part of the deal."
• "Grabbed a meal in their restaurant...the fish and chips are exceptional value and perfectly cooked."
• "Great place for some food while you shop and cheap too can't find something members of staff will look for you also has toilets petrol station and free parking for all."
• "Lovely food, good value, piping hot."
• "The cafeteria, is quite busy, reasonably priced and often have offers on."
• "Service is typically smiley and the mac and cheese, really very nice."

Cons:

• "Well I really feel that their café is going down hill fast."
• "Don’t order the salmon and asparagus as they do not know how to cook asparagus. First attempt it was raw second attpt it was shrivled and over cooked. Over reaching their capabilities I think!"
• "wouldn't say they offer a massive choice and their own saver range is a bit limited"
• "Visited cafe, wanted a cooked meal, being Gluten Free, all they could offer was a GF Egg Sandwich & a small cake."
• "Coffee was bland and luke warm. My husband came back from the men's toilets disgusted. He said they were filthy."
• "Personally I find the taste and portions lacking so after several tries don't use it."
• "However the cups were quite dirty and it all tasted quite cheap."