Asda Weston-super-Mare Superstore Reviews Summary

Baby Changing and Accessibility Facilities

Pros:

• "Baby changing area is good as there’s a specific area that’s not the disabled toilets."
• "There’s also a toilet in the baby changing area which is great for when you need to use the bathroom as well."
• "On Friday the 17th Feb I came to Weston super mare for a family members funeral... the best changing facilities I have ever used."

Cons:

• "The scooters are awful. They are difficult to get on and off off."
• "I would suggest that having a swivel seat with armrests to stop people slipping off."

Customer Service

Pros:

• "Grocery collection vastly improved. A big thank you to young man Haiden and the rest of the team for picking up the pace."
• "A huge thank you to 'Lou' at lunchtime today...Thank you for sparing 10 minutes to help us."
• "Friendly alert smiling staff, always willing to help."
• "Great staff, always friendly...Give that lady a pay rise."

Cons:

• "The people going around and filling up for online orders are rude, they push in and leave their trolley blocking the aisle."
• "Sylvia who works customer service/checkouts has to be the most miserable person in there."
• "I have just had to return an item from George online and I found Lorna Jane on customer services so helpful it was not a straight forward return."
• "The member of staff that served me seemed more interested with talking to her colleague than giving good customer service."

Store Cleanliness and Organization

Pros:

• "As soon as I walked in I felt confident that it was clean, it smelt clean and looked immaculate."
• "Lovely store with its own parking. Can get groceries, clothing, some electrical and household items. Has a good cafe."

Cons:

• "We arrived at the store at 8.30am. We were appalled at the state of the store. Firstly, it looked like no cleaners had been in."
• "Empty shelving due to lack of stock. Cardboard and plastic strewn across shelves."
• "Awful supermarket. Looks like it needs a refurbishment, shelves not well stocked and in general disarray."
• "Store full of covid deniers and anti maskers, staff completely uninterested in enforcing mask guidelines."

Product Availability and Pricing

Pros:

• "Lovely store and affordable prices with quality produce."
• "Do our weekly shop here. So much easier using the scan and go. Also have great savings with the new asda app."

Cons:

• "No shopping trolleys available outside store! Done my shopping but only two tills open with massive queues."
• "Empty shelves, especially fresh products like fruit and veg. Whether it’s first thing in the morning or later in the day."
• "It's a lottery in there regards prices, many items are one price on the shelves and another at the till."
• "Click and Collect is not worth it. No clear directions where it actually is and have to wait for ages to actually get your shopping."