Halfords - Great Yarmouth Reviews Summary

Customer Service

Pros:

• "Great service, we were seen by Ian, he couldn't be more helpful."
• "Wes was incredibly helpful and remained extremely professional despite the computer systems playing up."
• "The lady was super helpful and friendly- got served and it was fitted in minutes."
• "Ian was very efficient giving me a choice of 2 batteries and explained the differences."
• "A big thank you to Halfords for the 5* service we received."
• "Highly efficient and pleasant chap. Thank you."
• "Customer service (Ian) was brilliant! Went the extra mile for me."
• "Very friendly and helpful staff, always interested in my projects."

Cons:

• "Useless. Staff are incompetent and have zero interest in serving customers."
• "Will not use Halfords click and collect again I have made 4 orders since March and not one of them has been correct."
• "Absolutely terrible service I won’t be using Halfords ever again."
• "Thee worst customer experience I have ever had. Mis sold premium membership and lack of support or care to resolve anything."
• "We went looking for inspiration to solve a problem. The assistant was very helpful."
• "Went in to look at bikes with my son, never been shouted at within a shop before."
• "Very poor experience today… A member of staff was very rude and acting like we were trying to steal a bike."
• "I understand staff are busy but 20 minutes of my partner and I were both looking for reversing cameras for our vans."

Product Quality and Availability

Pros:

• "Needed a new wiper blade and didn't have a clue what type or how to fit one- the lady was super helpful."
• "Brilliant service from the staff. Sorted my wipers issues bought back in London."
• "Both headlight and sidelight stopped working on my PT Cruiser so ordered a new set to be fitted."
• "I needed a lightbulb replacement in my car... he offered me a new wiper blade, which I needed and accepted."
• "Went to halfords today as needed new brake lights, the lovely Andrea approached me."
• "Good shop for parts and bits for your car. The fitting is quite expensive but guarantees workmanship."
• "I needed some new floor mats for my caravan awning and while searching it came up with Hot deals for Halfords."
• "Super impressed with Daz and Tom at Great Yarmouth branch!"

Cons:

• "Will never go back there, told me three years ago my car was un-road worthy and would cost £1,500+ to fix."
• "Spent over £1000 on an electric bike, less than 1 week in I have problems with the motor cutting in and out."
• "Had to get my headlight bulbs changed in a hurry, being a driving instructor I had to get back on the road as quickly as possible."
• "Ordered some bearings at Great Yarmouth, paid for them, received text saying in stock, went to store, none in stock."
• "Went to get a bike for my 13 year old daughter. Halfords sales staff told me the £400 bike was a great bike."
• "my experience with Halfords has been awful one man in there who’s on the computer was nice."
• "Took my bike to a bike shop to get brakes and gears sorted charged me £70 and didn't do the work properly."
• "I went here buy a roof rack and have it fitted to my mondeo, Paul was extremely helpful in helping me purchase."