Kwik Fit - Birstall Reviews Summary

Customer Service

Pros:

• "The service was excellent and professional as ever and they even managed to get me in early."
• "The whole team were very helpful keeping me up to date with what’s going on with my car."
• "Friendly and professional service at every visit."
• "Efficient, Helpful, Honest, Friendly and Affordable - what more could you want?!"
• "The staff are so lovely and welcoming, even handing out biscuits."
• "The team were fantastic at communicating with me in what I needed and really friendly."
• "The guys I met who were working today (Richard, Dom and Luke) were all very helpful and friendly."

Cons:

• "Beware MOT s here. Had probs with my car after it had been for MOT and service."
• "Then when he took it out of garage to park up he was on his phone and nearly crashed my car. I WILL NOT USE KWIK FIT EVER AGAIN."
• "They cancelled twice on me and the second time I had travelled to the shop and was told the MOT guy hadn't turned up again."
• "Poor service, needed a handbrake tightening but could not be bothered with me as it was a Saturday @ 3pm."
• "Sorry Kwik Fit but I always get the feeling that I am about to be ripped off when I visit you."
• "Initially poor service followed by poor customer service. I will not use this depot again."
• "No complaints about the staff but being booked in for 8.30am and not being able to pick the vehicle up until 5.30pm is not really Kwik Fit."

Quality of Work

Pros:

• "The tyre was replaced instantly and the 2 guys I dealt with were extremely, courteous, helpful, pleasant and knowledgeable."
• "Repaired my wife’s car tyre on bank holiday Monday."
• "Sol went out of his way to explain and demonstrate the issues with the vehicle that had caused it to fail."
• "The price of the tyres was very good."
• "Also managed to offer me a replacement Tyre including guarantee for £12 cheaper than the other quotes I received."
• "The mechanic who did my mot, showed me all the faults on my car rather than just telling me."
• "The person looking after me today was brilliant and had sorted my tracking out very quickly, he was also very honest with regards to what work actually needed doing."

Cons:

• "They have done tracking twice but failed. It costed me £60."
• "Shocking service, vulnerable old man goes in for a slow puncture and is sold 4 new tyres, when there was nothing wrong with the others."
• "They said pads were less than 1.5mm but after replacement off all pads front and rear, this is not true."
• "Little disappointed went to have a puncture repaired told nothing wrong woke up next morning it was flat."
• "I've been back twice now for my tracking doing. Each time they get it wrong."
• "Paying over £350 for 2 x front tyres and they use a second hand TMF valve and omit the dust caps! These are the basics guys!!"
• "Instead of faulting their job they tried to fault my car so instead of going to Kwik Fit again I went to a proper garage, paid £30 and got job done."

Value for Money

Pros:

• "It costed me £60."
• "The price of the tyres was very good."
• "Also managed to offer me a replacement Tyre including guarantee for £12 cheaper than the other quotes I received."
• "Very reasonably priced and an overall 5* service."
• "Changed 4 tyres - reasonable priced and value for money."
• "They even price matched the tyre against the same one on offer locally elsewhere significantly cheaper."
• "They did a poor job at double the price! I was always under impression that Kwik Fit were needlessly expensive. This branch has fair pricing."

Cons:

• "Had they told me it would really cost £90 to begin with I would not have had them done and gone elsewhere. Poor/sly service."
• "However, when getting them fitted I was told that the wheels needed aligning and that it would cost me an extra £29:50, I accepted. when being charged however, they had added on an extra charge of £60."
• "I will not ever come to your company again and will not recommend you either."
• "Got my exhaust replaced, good service but after speaking to a mechanic friend I found out they vastly overcharged me."
• "Air Con Regas @ £129.95, first time I switched the AC on it didn't work."
• "I decided to use my breakdown cover... This has caused me financial loss and a lot of undue stress."
• "Awful place. Decided to play dodgems with my car after attempting to rip me off for brake pads."