Alton House Hotel Reviews Summary

Room Quality

Pros:

• "I thought the rooms we had were comfortable clean and a good size."
• "The rooms were lovely and the bathtubs deep!"
• "Rooms were clean and well equipped."
• "The bedrooms were again clean with decent towels in the bathroom."
• "Room at the back was very spacious and comfortable."
• "The room we stayed in was spotlessly clean and was lovely."
• "The room was nice and clean, the beds comfortable and the shower fantastic."

Cons:

• "The bathroom isn't clean. The floor is curling up at the ends, and there's black dirt and behind the shower tap as well as fungus."
• "Unfortunately, the room that my fiancé and I were assigned to had a significant damp issue that was clearly visible on one of the corners of the room."
• "The room was so dusty and needed a good clean, the bathroom was dated and needed modernisation."
• "The room however is in need of a refresh as the furnishings and bathroom were somewhat tired."
• "Rooms are tired, especially carpet, as are the towels and the mattress protector was stained."
• "The room was pokey, and really should have only been described as a 'single'."
• "The bedroom I was in was an unexpected let down. All clean but very dated, cheap furniture."

Staff and Service

Pros:

• "The only saving grace was the staff, very helpful and very friendly but they are the only plus!"
• "The lady behind the bar (Ann?) was very friendly and welcoming."
• "The staff that worked that day worked very hard and were a credit to the hotel."
• "With a very busy service I felt that the staff were excellent especially Ann and George."
• "The General Manager, Louise our wedding co-ordinator and the staff were outstanding in making sure our day ran smoothly."
• "The staff were friendly and professional."
• "All of the staff were very friendly and helpful."

Cons:

• "Service is poor as staff have other duties and are too busy think they may have forgotten key to hospitality."
• "There also didn't seem to be enough staff on to manage the bar."
• "Unwelcoming receptionist."
• "One individual on reception had attitude and needs customer service training."
• "Staff levels low at night. Reception is also staffing bar. Had to wait at check-in whilst staff serving drinks."
• "The staff seemed a little run ragged."
• "Simply dismal Friday evening dinner service."

Food Quality

Pros:

• "Came for a afternoon tea. It all was a little bit dry, but lovely sandwiches."
• "What a fantastic Sunday lunch we had here yesterday. The food quality was excellent and plentiful."
• "Breakfast was superb, with great choice, everything tasted great."
• "As for our food WOW the portions very generous excellently presented and piping hot."
• "The terrine, the lamb and the sticky pudding were superb. Taste. Quality. Presentation."
• "The food was stunning, well presented and delicious."
• "Food was decent too, I had the cottage pie - loads of meat and really tasty."

Cons:

• "The food was terrible, first course was an unidentifiable soup, may be chicken that definitely had the taste of tin soup about it."
• "Breakfast was very average warmed up pre cooked sausage and bacon."
• "The breakfast is like army food it's a buffet so it's soggy and warm, the smell from the drains was awful."
• "The buffet was very poor and I imagine could have been put together for less than £200."
• "Food was a little disappointing."
• "The food offering was poor and the quality was also down since my last visit."
• "Dinner was a disappointment, pizza was small and from frozen, no side salad or chips."

Value for Money

Pros:

• "Good value hotel, in a convenient locations."
• "Really good value for money."
• "Overall value for money."
• "Excellent place to stay."

Cons:

• "It wasn't great value, which is another part of the reason for only 2 stars."
• "Room plus breakfast was on the expensive side."
• "DEFINITELY NOT worth the £123 charged for the one (Saturday) night we stayed."
• "Not the cleanest but for the price it's OK."

Location and Facilities

Pros:

• "Great location. Only minutes walk from Alton rail station."
• "Plenty of space to chill in comfort."
• "Parking good."
• "Loads of free parking and v close to the towns restaurants."
• "It is set near the high street so a good location."
• "Location in Alton good, lots of options to eat and drink within 5-10 minute walk."

Cons:

• "The window did open but we were on the main road so lots of noise."
• "We were not told of a wedding being hosted when we booked so it was very noisy until midnight."
• "Noisy Saturday night as people turned out of a function, hung around in the corridors and in the car park out front."
• "Stayed at the hotel for a wedding. Registered our car at reception as instructed. Two weeks later we received a £100 penalty charge notice for parking in the car park."

Hotel Condition

Pros:

• "The building is a little dated but very clean, tidy."
• "The staff were fantastic the rooms beautiful and the function room was absolutely stunning."
• "Lovely location, building, accommodation, staff, everything."
• "It is a lovely classical building that is well furnished inside with contemporary recent refurbishment."
• "A lovely period hotel in the centre of town."

Cons:

• "The main function room itself is the same as the reception room it also feels like its been pulled out of the 80's complete with the classic cheap looking sliding patio doors."
• "This hotel is mediocre. Shabby furnature. Corridors not cleaned regularly. Dirt in bathroom."
• "The interior of the suite the wedding was held in could probably do with a little bit of a spruce up."
• "Room very dated, hotel quite dated."
• "Old fashion, needs some TLC."
• "The interior of the hotel is pretty dated."
• "Very old fashioned hotel, in desperate need of a refurbish."