Morrisons Reviews Summary

Store Layout and Accessibility

Pros:

• "A pretty well laid out well placed store, literally a minutes 2 min walk from both bus and train stations."
• "Its my favourite store to shop, its large, wide aisles, well set out, everything easy to find, clean, value for money."
• "Ideally located in the centre. It has a variety of stock and always comes in handy for small and large shopping trips."
• "They have a wide variety of food products and clothing."
• "Morrisons Blackburn is the best place for household shopping and baby clothes, kitchen accessories all year around fresh fruit and vegetables affordable price."
• "Huge. Free parking for two hours and right in the centre of town."
• "Plenty of parking space, still offering a wide range of fresh fish that the cheerful staff are happy to fillet for you."

Cons:

• "The issue I have is it does not seem to flow inside, just don't like layout."
• "Empty shelves again, no jumbo kitchen towel, or last week."
• "Some shelves were in urgent need of restocking and the paté was hard to find a decent choice."
• "The downside was many items I needed was out of STOCK🙄😥😥"
• "The car park was hard work as people without children (we witnessed them parking) were using some of the parent and child spaces."
• "There is always one lift not working and one that is working but may have a broken screen or button."
• "Van drivers be warned before taking a trip here. Taller vehicles cannot enter due to a height barrier."

Customer Service

Pros:

• "The staff are lovely can't fault them but definitely under staffed."
• "This Morrisons in Blackburn is a great store. The staff are always willing to help, and the selection of products is excellent."
• "Staff are always friendly and provide good service."
• "I have found the staff to be very friendly and helpful when there's certain items I can't find."
• "I would like to say the staff member that served me was very patient and friendly."
• "Great staff always helpful especially saj and haaris."
• "Amazing staff here! I left my handbag in the store with money cards etc in it and some valuables... Thank you so much for looking after my bag and respectfully returning it to me x"

Cons:

• "Not regular in visits but kind of get the layout of the store know where most products are but was looking for something in particular on fresh food Isles saw this colleague goes by the name Haaris Big fat guy walks around like customers owe him respect or something."
• "Clean and tidy store, gets very busy here however the staff need to be a little more clued up on products and customer service."
• "Went in just after 7pm on 22/06/20 to buy some helium balloons and other items. There was no one at the party shop and when I did manage to find a member of staff she didn't seem interested in helping."
• "Worse experience of my life today at this store... security manager made me feel like a culprit and asked me to leave the premises even though I was not at fault."
• "Staff at checking out not wearing MASKS while interacting with customers."
• "Rude staff member on the till. Absolutely no need for such ignorance."
• "Staff didn't know what they was doing. Followed round like I was a thief as I was exchanging items even though I had receipt."

Price and Value

Pros:

• "I go here because I like a couple of their own brand items which are reasonably priced."
• "The only supermarket to do proper discounts carrots 10p etc."
• "I'd say reasonably priced, maybe a little more than other budget supermarkets, but nothing eye watering."
• "The store itself was reasonably priced and we found a few things that we have been unable to find elsewhere."
• "I enjoy visiting this store as it is really well laid out and offers great value shopping."

Cons:

• "I don't shop here otherwise as I find it very expensive."
• "Spending less & less at Morrisons these days, things have gone up and never by a penny or two."
• "Morrisons is far too expensive when I only got about 8 items and it was nearly £30."
• "I like shopping here but dislike their 2 or 3 for pricing policy."
• "Since the takeover the standards and staffing levels here have dropped and the profits have rocketed. The customer is the loser."

Cleanliness and Hygiene

Pros:

• "Clean and tidy store, gets very busy here however the staff need to be a little more clued up on products and customer service."
• "Outside windows brilliant and clean."
• "Clean and tidy store and I've never seen queues at the checkouts as a result of the ample staffing I suppose... may shop more regularly?!"

Cons:

• "The cafe is not clean and the play area is also dirty!!!"
• "Execellent example of disgusting hygiene in a food place."
• "Went in for lunch at the cafe and in all fairness it wasnt bad at all. However if only the same could be said for the in store toilets, totally disgusting!!"
• "The cleanliness and hygiene in this place are dyer and certainly would not meet trading standards and the food hygiene act 1995."
• "I cant begin to express how disgusting the cafe is. DO NOT GO."
• "Cutlery dirty, tables full of dirty plates, table not been cleaned..big window sills in restaurant filthy, cob weds with bodies, bits all over!!"
• "We then got cutlery and had to send it back to be cleaned as you could distinctly see the dirt on the knifes, forks and spoons."