McDonald's Reviews Summary

Facilities & Cleanliness

Pros:

• "The shops and food areas are always clean and tidy."
• "They were cleaning the seating area down, ready to shut seating area off for the evening at about 8pm."
• "Hard to say what this place is like under normal circumstances ie Covid free few days, but today the toilets sees clean and litter free and the food hall area was clean, tidy and running nicely without big queues."
• "Facilities are clean."
• "Toilets always clean."
• "A lovely service station located just off the motorway good to walk and exercise dogs toilets clean."
• "The experience was great hot food & a nice latte as for the ladies toilets in the services were fresh smelling lovely flowers the standard of clean was outstanding one of the best public toilets I have ever visited Thankyou."

Cons:

• "The baby changing facilities don't lock and are located in the entrance to the women's toilets which means as a man with his 1yr old you have to look like a perv hovering around the ladies loo whilst waiting to use them."
• "Toilets stunk the last 2 times I had a stop here, broken seats, stained cubicles walls and doors, dirty and blocked hand basins, empty soap dispensers."
• "The parking at this service station is a little awkward to negotiate and the spaces could bee a little wider."
• "The mens toilets were foul. There was urine on the floor and faeces on the toilet seats and cubical walls."
• "24 hours, filthy clearly been a busy day but no one has picked up the mess, rubbish on tables, under tables around the edges and all round dirty."
• "The whole place seemed shabby, old and out of date."
• "Grubby toilets, wee on seats."

Service & Staff

Pros:

• "Service prompt and good value."
• "The staff were very friendly and the food was hot."
• "Shout out to one member of staff. Not sure of her name but she is probably 40s-50s. with tied back hair. very chatty and very helpful."
• "Service quick and very friendly."
• "Got there in the middle of a seriously busy time. Staff were working hard to get orders completed and did a great job."
• "Lovely staff in this McDonald's during my morning visit - they were really cheerful and friendly and made the experience nice and pleasant."
• "The Mcdonalds was good, the staff are very helpful, got a coffee from Costa the staff here were very efficient & friendly."

Cons:

• "Absolutely disgusting. By far the worst experience I've ever had."
• "probably the very worst Ma cdonalds in Europe."
• "This is the slowest, most poorly managed McDonald's I have ever been to."
• "miserable staff, Would rather travel 15 miles to St Clears for a proper Mac D."
• "Staff miserable."
• "Staff and management hopelessly out of their depth."
• "Staff are unorganised, unhappy, don’t have any smiles on their faces, take ages to take orders despite not being busy."

Food Quality

Pros:

• "Chips were good."
• "Both my partner and I don't really eat McDonald's but it was the nicest we have ever had. It was very presentable."
• "The hottest food I've ever had from a McDonald's! Cooked fresh, cooked well."
• "The food was still fresh and hot and order correct."
• "Rest of the food was delicious as expected at a mcdonald's and so were the drinks."
• "The food was as expected as always, and always yummy!"
• "Marvelous morsels at McDonald's, a place of mirth and merriment."

Cons:

• "Food cold. Coffee cold because it is poured way too early."
• "Food was the worst McDonalds I've ever eaten. The fries were limp and tasteless and the McCrispy was a soggy mess."
• "The fries were rancid, no idea what they made them with."
• "Burgers looked like they had been through a tumble dryer before put in the box."
• "This was the worst McDonald's experience I've ever had. The food was dry and bits of it were missing."
• "Double cheeseburger was cold and tasted as if it had been there on standstill for about a hour."
• "The food is horrible. It tastes like plastic and it comes out cold."

Value & Pricing

Pros:

• "Good value."
• "Went there after coming home from a holiday, it's easy food and for a fair price too."
• "It's still good food at a fair price."

Cons:

• "If you enjoy paying twice as much for a burger or a coffee as you would pay on the high street, if you enjoy queueing at under staffed counters for the overpriced food/drink and if you enjoy eating on food strewn tables this is the place for you."
• "Painfully average, the usual extortionate prices one would expect from a motorway service station."
• "Normal over priced motorway service McDonald's however this one is exceptional for the sole reason if you order takeaway and require a bag for your food they will charge you for a paper bag."