B&Q North Shields Reviews Summary

Stock and Product Availability

Pros:

• "Superstore with good range of stock."
• "Visited today and picked up the fence paint I couldn't get anywhere else."
• "Shelves at least seemed well stocked."
• "Plenty of stock in their ranges."
• "Always a good choice of stock to select."
• "I'm finding B and Q is pretty well stocked up these days with a good range of reasonably priced items for the home and DIY products."
• "Everything I wanted was in stock apart from latex gloves; no surprise."

Cons:

• "The bathroom units, sink and toilet which I preferred were all out of stock."
• "They only had 3 out if the 5 I needed and I nearly succumbed until I saw the price."
• "Too many times I have visited this store to either find the items out of stock, empty shelves where products should be."
• "Online stock said garden chairs in stock, in store stock said the items were in stock and there was none in stock."
• "Nobody working in lighting dept."
• "Lots of sparce shelves or missing stock."
• "Poor availability of stock didn't have anything we needed in stock and not a good idea to ask staff about when stock will arrive as they don't know and clearly don't give a toss."

Pricing

Pros:

• "Prices are good too, easily beating many builders merchants on staples like plaster, plywood, and MDF."
• "You can get some things cheaper from local hardware stores."
• "The same stuff is lots cheaper at places like Screwfix."

Cons:

• "Shocking prices. The discount system isn't exactly inspirational for tradesmen."
• "Over priced and worst customer service I ever had."
• "Very expensive for what I bought."
• "I do, however, find their prices are sometimes higher than other DIY places."
• "Some items are very overpriced."
• "This store is more expensive than other retailers and the discounts given for trades is too little."
• "Very expensive and a part was missing."

Customer Service

Pros:

• "Service brilliant."
• "Staff helpful if you can find one that's free."
• "Staff were really friendly and helpful and even made us tea and coffee."
• "The staff are friendly and accommodating."
• "Very helpful and polite, especially gentlemen named Chris from gardening centre."
• "Great customer service from Terri in 'returns'."
• "Staff helpful and cheerful, as always."

Cons:

• "It’s understaffed and they are undertrained so no one knows where anything is or how much anything is."
• "Not enough people in store to accommodate with numbers coming in."
• "Problem is that even after two hours the staff haven't even thought about getting your order."
• "2 stars removed for shockingly poor customer service (apathetic staff)."
• "The woman on the return desk was really unhelpful and totally dismissive of my complaint."
• "Terrible service I would give no stars if I could!"
• "Awful customer service as usual."