B&Q Washington Reviews Summary

Staff and Service

Pros:

• "Helpful staff in plumbing section ensured we got what we needed and were in and out of the store within 15 minutes."
• "Friendly and Knowledgeable staff. Good selection of products for Trade and Domestic customers to tackle any project big or small."
• "Thank you, ALEX PRITCHARD. Wandering around B&Q with my husband, we had the pleasure of meeting a very helpful assistant."
• "For DIY I find, out of all the stores in the northeast area I find from expectance that the WASHIINGTON brach as the most helpful staff."
• "The cashier did apologize for the wait, and gave us a discount because one of our items was damaged."
• "Quick service, friendly staff."
• "Great staff well organised makes you feel well safe."

Cons:

• "Wouldn't waste my time or diesel going to B&Q in future."
• "Tin pot company, tin pot website, tin pot stores."
• "Tried phoning up for advice waited 10 minutes for 1st call to be answered passed over to another Dept. Phone rang for 15 minutes and still no answer."
• "Absolutely heaving inside. Very unsafe. Someone is on the door doing what. Telling me to wash my hands but not making sure its safe to enter."
• "Returning a product got told on the phone it would be fine. Came in 2 female members of staff talking at the tills took 10 mins to come and help."
• "Poor attitude of staff. Web site showed item in stock but was told in surly manner that it was not and the web site was never correct."
• "Every time I've been, since the lockdowns were started the self serve checkouts have been closed...and still are, you'd think they would have more than 2 workers Manning a bank of 4 (possibly 6, can't remember) checkouts!"

Product Availability and Pricing

Pros:

• "Plenty of stock available and excellent parking! There's pretty much all you need under one roof here, and it's well signed so you shouldn't get lost."
• "Massive B&Q has virtually anything you can think of relating to DIY and property maintenance."
• "Always handy for DIY projects... always plenty stock if not in their store helpful to locate to other B&Q stores nearby."
• "It's a huge store with an excellent amount of stock, nearly always find what you want when other stores don't have it."
• "Got everything we went for and happy with the prices."
• "Plus wife loves the plant selection, so it's a win-win. Oh and there's a Cafeteria."
• "Very large store, with helpful staff to show you the right Isle for your items you want to buy."

Cons:

• "I had not bought enough floor tiles for my bathroom, went to Washington store where it stated there was 17 left. There wasn't."
• "The stock checker online Is so inaccurate and a waste of time."
• "Did not stock what I required, so it was a pointless journey."
• "Worst store EVER for getting wood cut at the sawmill. Staff are ever absent, regardless of time of visit."
• "Their stock is always over priced their loyalty toward the trades seems virtually non existent."
• "Layout is tricky. Needed an assortment of PVC stock for a project and was unable to find all the different bits in one place."
• "The only two things letting this store down is it's location and how expensive things are."

Customer Experience

Pros:

• "Observing COVID restrictions. Store appeared to be well stocked."
• "I often use B&Q but this time I used the click and collect service. I was pleased with it and would use the service again."
• "always reasonably priced so that you don't have to go here there and everywhere just to save a few quid."
• "Have been served quite few times lately by LAUREN who used to work at Scitswood Road Branch... She's like a breath of fresh air... so very helpful with great cx service."
• "They have lots of paint and you can choose your colours and they do wallpaper and building supplies for you."
• "This visit to B&Q was prompted by wasted visits to two garden centres in search of materials to grow plants for our garden and greenhouse. Thankfully B&Q had all of our requirements in stock at very realistic prices."
• "Bought some stylish day and night blinds for our large front window. Not many places sell a long roller blind 240cm off the shelf, so these are great and very reasonably priced."

Cons:

• "Stood 50 minutes in a queue got inside was refused cash payment not everyone has a card to pay."
• "There were no staff around who were managing this queue... Not good health and safety practices."
• "Been twice today told didn't have what I wanted in stock and that there was none in any local B&Q stores."
• "I asked for help being 77 years old to assist me in putting a heavy box into my car and was told after 15 minutes wait that they did not do that anymore."
• "Over priced as all B&Q stores are with staff that simply don't have a clue nor care about the customers."
• "Absolutely clueless staff, looked around for a member of staff to assist me in my search for a wc fitting kit."
• "Don't know where there products are unhelpful staff gave up looking for tortilla tape double sided after 20 mins searching."