B&Q Stockton-on-Tees Reviews Summary

Customer Service

Pros:

• "Clean, staff are friendly."
• "Lesley the manager, Grace and Sonya couldn't have been more helpful!"
• "Staff in store were so helpful though. Hats off to them."
• "Fantastic service from the minute I walked into the store."
• "Mike was an absolute pleasure to deal with, he had excellent product knowledge as well as professionalism in abundance."
• "Diane Wilkinson @B&Q Stockton HAS BEEN AMAZING. She took care of the design, planning, editing of my kitchen."
• "Bill who works there said he would drop it off for me a BIG Thank you to Bill your a Diamond that's what you call excellent customer service."

Cons:

• "A very sad excustomer."
• "Rude staff who couldn't wait for closing time."
• "Visited to exchange a faulty item. Failed to break up a 3 person staff gossip session as my ‘excuse me’ was blatantly ignored."
• "Very unhelpful!"
• "The only reason I didn't give 5 stars is the lack of help from staff and lack of organisation."
• "Service is poor they have no interest in you as a customer, most staff begrudge you being here."
• "Poor and lazy customer service. Will avoid."

Store Layout & Stock

Pros:

• "This one has everything you need."
• "B&Q was quiet with no queues and lots of space to move about. The store was really well stocked."
• "Seem to have most things all under one roof, with long opening hours if you're stuck for something."
• "The shop was well organised and felt safe even though it was a little frustrating to go down an aisle to find out that it was a dead end leading back up another aisle not to the tills a bit of signage would have been helpful."
• "Great DIY/Hardware store. The staff seem knowledgeable regarding their respective departments, and the shop seems to have everything you would need and has never failed me."
• "The store was really well stocked and there were some really lovely flowers and plants and planters in the garden centre section."
• "Vast B&Q store that holds great range of stock."

Cons:

• "Asked for plumbing advice. No one available with any knowledge."
• "Wanted outside tap, went to plumbing, couldn't find any."
• "Looked around for bags of garden slate unable to find the one we required."
• "Went for railway sleepers said online they have 44 in stock, travelled all the way there to be told they were out the back and couldn't be sold..."
• "B & Q have noticeably reduced their stock product range of late."
• "Did not have what we wanted in stock at 2 stores even though their website said they had plenty of stock."
• "Came in for a hose pipe and had naff all to choose from, hardly anything in stock, no hoses, limited connectors."

Pricing & Value

Pros:

• "Did a Click & Collect for some insulation boards (only B&Q locally I could get them at). Excellent service."
• "Parking is free and easy to find."
• "Great store can order to collect or they deliver too. Staff are lovely and always happy to help."
• "Can't thank these guys enough for all of their help, had to buy a large amount of paint last week and they went over and beyond to help, advise and even organise a discount."
• "Sell almost anything you could possibly need."
• "Used this store for many years and it has always had everything you could ever need it's like a D.I.Y mecca."
• "Far better than normal b&q. This store has so much more to offer."

Cons:

• "Poor quality at ridiculously expensive prices. Needs competition in this country."
• "Went to get more pvc roofing sheets and they had put the prices up by £5 considering I only got some a few days earlier."
• "More expensive than online but what isn't these days."
• "Prices seem to have shot up."
• "A shop full of expensive items, no great deals to be seen anywhere."
• "B&Q had changed discount in the store to only the gardening area, and stopped the discount in the rest of the store."
• "Very disappointed with the service I received today. Staff stood around chatting."

Accessibility & Convenience

Pros:

• "You can also order only and pick it up at this branch."
• "The staff are usually very helpful (unlike in some of the chain's stores)."
• "The tall gentleman who was working went above and beyond an excellent."
• "My son recently purchased a number of items of Atomia furniture... Dale was excellent, in fact a complete star and legend."
• "The wood cutting service is great."
• "Loved it makes a change got what I wanted also browsing was hassle-free will be back."
• "I did a click and collect order so it was really easy and quick to shop here."