Kwik Fit - Sevenoaks Reviews Summary

Customer Service

Pros:

• "I would really recommend this Kwik Fit as the customer service was amazing."
• "The service is both personal and professional."
• "They were so polite, extremely efficient and helpful."
• "The welcoming and professional approach of the branch Supervisor and the first hand technical assistance and advice that we received from the technician were very well received."
• "fantastic service very welcoming manager whose staff were quick and efficient working in a team was so very impressed with their work and attitude."
• "The team here are professional, helpful, friendly and flexible."
• "Really helpful guys seem to go the extra mile."

Cons:

• "The managers a joke. The place was empty bar 1 customer yet the manager told me he was fully booked and the ramps were full."
• "Seems to be poor communication between the office and mechanics."
• "Thay made the fault worse by breaking the part on my vehical then i got told nothink we can do no apoligy no nothink."
• "Uslees is a understatement and if i could rate no stars i would."
• "Unfortunately I cannot recommend KwikFit Sevenoaks to others."
• "Used to be really good and Paul is lovely. But awful now -they have promised to have the tyres needed in 4 times, promised to call when delivered etc and not called and I have turned up to 3 appointments where they have “no record” and no tyres. Just abysmal."
• "Really unimpressed. Person on sales didn't understand what the technicians thought needed to be done, initially charged me too much."

Pricing and Efficiency

Pros:

• "Also their prices were the most competitive of all quotes I received from several other garages, for engine diagnostics."
• "Quick service & repair by Paul & his team. Fair prices and friendly service."
• "always friendly, efficient and reasonably priced."
• "Would use their services again and happily recommend Kwikfit Sevenoaks, for their quick appointments, reasonable pricing and professional ethics."
• "Great staff.... Sorted me out 2 tyres and tracking right at the end of the day and even ended up closing a bit later than Normal to Get Me Back On the road."
• "What fantastic service! Went to have a tyre fitted and Kwik Fit really lived up to their name - super quick, super efficient, perfect work, great price, and all done with a smile."
• "Tyre fitted and I was on my way within 45min."

Cons:

• "Don't go here, they try to rip you off if they sense you don't know about cars or prices for parts."
• "Paid for MOT and service. Received phone call that brake pads need replacing costing £400. Had these replaced couple of years ago..costing £200.use car approx 4,000 miles a year. Thought too expensive."
• "Unfortunately I was turned away for my booked MOT. The reason- not enough petrol in a car although there was about 30 miles left."
• "Last time they charged me about £80 more than the online price because I just went into the shop without preordering."
• "Kwikfit damaged my car when fitting 2 new tyres and some 3 months later have failed to answer my complaint."
• "These guys are a joke! How does it take 3 days to put a tyre on a car?!?!?!?"
• "Changing my review, very unprofessional, sent my car out as unfit for usage on the road without telling me about any problems."

Appointment and Timing

Pros:

• "Chris and his team fixed my tyre valve that broke today in a few mins, despite their workload that would have otherwise left me stranded for a some hours if not the whole day."
• "My car was taken straight in and had the 2 front tyres replaced, no issues."
• "They found me the right size and fitted it without it needing to go on the ramp."
• "Amit and his team were efficient in providing me with a last-minute appointment."
• "They were super quick super polite and made everything possible to fit me in without an appointment given that I was do to drive to Italy the next day."
• "He recognised the urgency and quickly set about repairing the puncture."
• "Kwikfit accommodated me for this diagnostics the very next day !!"