The Norfolk Mead Hotel Reviews Summary

Accommodation

Pros:

• "The second room that we had was the Mulberry room... except it is right across from their 'Laundry room'."
• "Our son and his girlfriend stayed over in the Sea Beet summer house suite - spacious and well-appointed accommodation - and very much enjoyed breakfast the following day."
• "The room was again very comfortable, and the bathroom spacious."
• "We were upgraded to a suite which was stunning."
• "The rooms are beautifully decorated and very comfortable."
• "Our suite was beautiful with a super king bed, large bathroom with walk in shower and relax area."
• "The rooms were gorgeous and breakfast finished the weekend off a treat!"

Cons:

• "The second room that we had was the Mulberry room... except it is right across from their 'Laundry room'."
• "The Chanterelle is a very big room and has a beautiful balcony... except that is just over the dining room."
• "The room was tiny in honesty for the cost."
• "Until wedding guests came into there room above us at 12.30am stomping around on creaking wooden floors, and running taps for some time."
• "The room was bland with corporate style oak tables which had seen better days."
• "We had an issue with our room which I won’t post have emailed the hotel directly to resolve but one major gripe we had to deal with on checking out the reception said we had not paid and needed us to pay for the room."
• "Our room, Hawthorn, was comfortable & my only criticism was not enough provision was made for elderly guests to use the big shower."

Service

Pros:

• "The staff were very friendly and attentive."
• "Everyone were made to feel so welcome, the staff could not say no to anything we asked and they went that extra mile to make our stay so good."
• "The staff were very friendly and helpful, even going out of their way to cater for dietary requirements on a moment's notice (without even being asked!)"
• "The staff were helpful and friendly and the food was excellent."
• "The staff make you feel that nothing is too much trouble for them."
• "The staff /servers were delightful."
• "The staff worked very hard and I must congratulate them. No request was too much."

Cons:

• "All other staff need to go on a customer facing skills course, very very rude."
• "Table service was not existent and had to go looking for staff to get drinks."
• "Somewhat snooty service."
• "There was quite a wait for the tea and we had to remind the waiting staff that it hadn’t arrived."
• "One very abrupt young lady was adamant that we couldn't relax in the garden area."
• "The unfriendliness of breakfast staff."
• "Great food great staff just one person spoilt it for the bride the cleaner!! She was rude nasty, well out of order put me off ever going again."

Food

Pros:

• "The afternoon tea was tasty and we couldn’t fault the selection."
• "The food here is AMAZING."
• "Had a special birthday afternoon tea party at Norfolk Mead and I have to say the food was excellent and the staff were brilliant looking after we ladies of, shall we say, more mature years."
• "The food and wines were amazing!"
• "Food Amazing, Service Amazing, Attention to detail Amazing.. This dining room should have a Michelin Star!!!"
• "The food is fantastic and very accommodating for anyone with intolerances or allergies."
• "The food was perfection."

Cons:

• "The food was presented very nicely but the seafood quality (COD, salmon, king prawn gratin) was not good, it was previously frozen and tasted dry and the prawns were processed food, it wasn’t good standard."
• "A terribly small cooked breakfast, the portion of beans was ridiculously tiny, a literal mouthful, the bacon wasn't nice."
• "The room needed to feel far more opulent to make the afternoon tea feel special."
• "Wouldn’t rate the breakfast either which was a bit disappointing given the cost of the stay."
• "We were also told that the bread rolls would be extra, even though it said that they were complimentary on the menu."
• "Only downside was the price of drinks £12.00 for 2 drinks (a beer and a glass of wine)."
• "Loose leaf tea would have been more in keeping rather than tea bags."

Grounds & Location

Pros:

• "The building and grounds are impressively beautiful with manicured grassy lawns leading down to the river's edge."
• "Such a gorgeous setting: the village, river, house and grounds... Superb."
• "It is in a great location and a fine centre for touring North and East Norfolk."
• "The gardens are beautiful and the perfect setting to relax and unwind."
• "It was wonderful to sit out and enjoy the very pleasant gardens."
• "The hotel has lovely surroundings and the Samphire suite was lovely especially with the bath in the room."
• "The hotel is set in its own private grounds which are beautiful."

Cons:

• "The grounds themselves weren't huge and a few places inaccessible due to waterlogging."
• "One problem though. The most terrible smell throughout the day and evening."
• "The fan in the kitchen is audible but is not at all offensive and was also turned off at the end of service."
• "The grounds are large and kept in a well manicure condition."
• "The grounds afforded a peaceful morning stroll down to the river bank and a fine view back to the hotel through the trees."
• "Didn't try out the boat for hire but looks in excellent condition."
• "The setting is idyllic, overlooking the water."