Address: Wellington Rd, Worth Way, Keighley BD21 5AJ, United Kingdom
Phone: +441535606311
Rating: 4.7
based on 159 reviews.
Customer Service
Pros:
"I bought a new Yamaha from Appleyards, I got a great part ex deal for my old bike the customer service was nothing short of first class."
"Steven was especially helpful in finding me my dream bike and providing a flawless service from start to finish."
"Just purchased my bike from these guys it was Tim Clarke who was dealing with me. Excellent service from start to finish top bloke highly recommend purchasing a bike from these."
"Great service from Corey who sold me the bike and the guy who kitted me out in clothing and helmet."
"Purchasing my new motorcycle from Colin Appleyard could not have been easier. (Name drop) Tim was excellent to deal with from beginning to end, helpful and courteous throughout."
"No fuss and no hyper sales pitch. Team were receptive, straight forward, knowledgeable and informative."
"Absolutely amazing experience buying this bike, no faults at all, can’t fault the staff either they were amazing, even helped me get in for a quicker MOT due to how far i travelled."
Cons:
"I feel unless you already own a bike and know the staff they wont be interested, the guy I spoke to was uninterested in me and really didn't want to help."
"Staff could not be less interested."
"Wouldn't allow me to use a local bike courier from my area to collect even though ID proof of address were sent from myself and the courier."
"They took advantage of a new rider when they picked up their first 125 unfortunately I was not able to attend I feel 25 pound for l plates was a piss take."
"Good range of bikes in stock however Decided to buy elsewhere due to our experience, as I cannot stand rudeness or ignorance."
"Looking for a new 125cc scooter is heard these guys were good. In all reality they had one in the showroom and staff were quite simply uninterested."
"staff member response was non existent and again uninterested in selling to us"
Delivery Service
Pros:
"The delivery was very smooth with multiple ETA updates."
"The delivery service was also great, the courier was extremely helpful and again knowledgeable, even offering to ride the bike up my very steep driveway."
"Corey arranged for it to be delivered to me."
"Delivered to my door without ever seeing the bike everything perfect and five star."
"The couriers were appointed by Appleyard and they too were excellent."
"massive thanks to Corey for helping it happen and also great delivery service many thanks to the driver"
"organised a quick delivery to Barnsley."
Cons:
"Then told it would be three week before they could do a pre delivery inspection."
"One of the reasons given for the delay was that Yamaha only have 1 person who signs off warranty claims and was on holiday which I found unbelievable."
"TOOK MY GOLDWING TRIKE IN FOR A FULL SERVICE AND TO SORT FUEL OVERFLOW SPILL AND LIGHTS OUT. HAD MY TRIKE OVER 6 WEEKS AND HAD TO KEEP PHONING FOR AN UPDATE."
Product Quality
Pros:
"really good price on a new bike."
"Purchased new Vitpilen 401 over £1000 cheaper than I'd seen anywhere else."
"The bike is just as described and looks mint not had chance to road test yet but i am sure it rides as well as it looks."
"It arrived yesterday and was better than described! Bike was immaculate!"
"The bike was exactly how it was described - showroom condition!"
Cons:
"TRIKE WORSE NOW THAN BEFORE IT WENT IN AND IV'E PAID £774 FOR THE PRIVILEGE. GONA COST ME WHO KNOW'S WHAT TO RECTIFY THERE MISTAKES."
"The second problem I occurred is corrosion, the finish on this back is the worse I have owned in over 20 years."
"The welding on the frame had not had the slack removed and this came off shortly after purchasing the bike, leaving bare metal."
"When fan cut in it cut through the abs lead so had to sort that out."
"Also upon getting the bike home and on closer inspection I found some bits I'm not happy with."
"Marks all over a brand new bike?"
"The right side of the frame does not match the left hand side."
Communication
Pros:
"Corey dealt with the sale and worked around my availablity to collect the bike."
"Corey was the sales guy that dealt with my purchase, he was helpful and responded to all communication promptly."
"Steven was very communicative in replying to my questions."
"Cory who I delt with was a please to deal with. He kept me updated on every step right up to picking the bike up."
"I dealt with Corey who was very helpful and always kept me up to date with the delivery status."
"Corey Barwell couldn’t have been more helpful in going through its features, cracking it up and walking me through the difficult job of opening my wallet."
"Like to thank Corey for all his communications throughout the process, great doing business with you, thanks again."
Cons:
"CUSTOMER SERVICE LOUSY HAD TO KEEP PHONING FOR UPDATES."
"Called on Friday to view a used Zx10 had discussion with sales staff about px but couldn’t agree on deal was promised a phone call from sales manager for the following day but they couldn’t be bothered phoning me."
"Where's the prices gone? How am I supposed to be inspired to save for something if I have to ask how much every single bike I take interest in costs."