Chancellors - Sunbury on Thames Estate Agents Reviews Summary

Customer Service

Pros:

• "A huge thank you to Becca, super helpful, polite & knowledgeable."
• "Impressed with communication and professionalism when selling my property."
• "A really great service with a lot of feedback and communication."
• "A great experience working with Chancellor's estate agents! A special thanks to Vanessa who is an absolute pleasure to deal with."
• "Daniel especially was very helpful throughout the process, a true professional."
• "Replied like lightning to any emails and was not afraid to pick up the phone to discuss matters."
• "Very impressed with Jayne & Claire at Chancellors."

Cons:

• "The people working here are extremely unhelpful and lazy they act as if they are doing you a favour when it’s their job and your money."
• "Absolutely disgusted with the service today - went to a viewing in sunbury this afternoon and the manager was 15 minutes late."
• "Since 1 week I have tried to contact them to get some more information regarding properties listed on their website. Unfortunately, I couldn't reach anyone for first 3 days, no one was calling me back."
• "I'm disappointed!!! because of the unprofessional behaviour of one of your agents!!!!"
• "Cowboys in suits!!! Possibly the most unprofessional bunch in Sundbury On Thames."
• "Extremely rude, I came in to look for an availability of a property this morning straight after GYM... he without thinking anything or looking up anything told me that the property was not available and its not there."
• "Poor communication with the staff at the branch never returned calls, kept on holds most of the time."

Professionalism

Pros:

• "Working with Chancellors at Sunbury was a great experience. They are highly professional and very knowledgeable, guiding us at each stage."
• "I also liked their usage of information technology which enabled all our transactions, including lease signing, to be completed quickly on-line."
• "Within a few weeks, Simon had found a great group of tenants for my property."
• "No hidden fees by the company and the no-deposit scheme especially during this ongoing recession period really helps a lot."
• "I have had a consistently excellent service from Chancellors, and Vanessa Kelmendi in particular."
• "We quickly found some tenants who were prepared to pay the asking rent."
• "I found Stephanie & Ben the lettings team at Chancellors in Sunbury to be very professional and efficient."

Cons:

• "It has been a horrible experience selling our property via chancellors."
• "Over promised and under delivered. AVOID"
• "They got 4200 + tax for selling our property but the behaviour is irresponsible."
• "They cannot deliver what they promise."
• "The worst managing agency ever. They constantly tried taking money from us without any notice of rental increases."
• "Awfull experience, nobody is available to take enquiry and the staff member I did speak to was rude."
• "They kept us hanging for a month. Their agent Sofie kept assuring us that the flat is ours!!!!! But after a month she suddenly tells us that we cannot get the flat because of HMO licence."

Recommendation

Pros:

• "I will totally recommend her always."
• "Would highly recommend Chancellors if you are serious about selling your property!"
• "Highly recommended to everyone as they demonstrated professionalism throughout the sale process."
• "I would recommend then to anyone and would use them again."
• "I would highly recommend Chancellors in Sunbury as an agent."
• "I definitely recommend Chancellors for a reliable and trustworthy estate agent."
• "I cannot recommend these guys enough. Thank you."

Cons:

• "save yourself the time and stress and look for a property with another customer."
• "AVOID these cowboys at all costs! I dealt with this agency for over two years whilst trying to evict a non paying tenant that they housed in my flat."
• "To top it all up I am now in the verge of telling everyone not to deal with this company, specially with this Chancellor Sunbury branch with this Hannah Amirjani person."
• "don't waste your time with their 'sales team' crooks in suits."
• "If I could give zero I would."
• "NEVER AGAIN. NOT CHANCING IT WITH CHANCELLORS."
• "I would not use them even if they paid me to sell my property!"