Chancellors - Aylesbury Estate Agents Reviews Summary

Communication

Pros:

• "James and Richard at the Aylesbury branch from day 1... Very good communication and regular updates."
• "The communication, viewing and move in went incredibly smoothly."
• "Always a phone call away, and often calling of her own accord with updates."
• "Fantastic communication and management from Henry Smith at Chancellors."
• "Great communication throughout the whole process and knew exactly what I was looking for."
• "Extra thanks to Patrycja for keeping me updated and for checking in on a regular basis without feeling like I was being spammed."
• "Patrcja was always in close communication and when I left a message she was quick to respond or call back."

Cons:

• "No communication. We didn't use them but bought a house from people who were using them."
• "Had an eye on a house for over a month, tried to get a viewing. got cancelled twice without even getting a call."
• "No one returns telephone calls, nobody in sales wants to know once you have been passed to the out of town sales progression team."
• "I waited outside the property from 2.30 pm till 5pm, called 10 times, sent 3 e-mails and no one got back to me."
• "Was told Manager Sian would call back but never bothered could hear her in background when they said she couldn’t take call."
• "WASTE OF TIME. Waited on a video for a property in watermead Aylesbury for 2 weeks from agent James, emailed and called number of times with no reply."
• "No one has contacted us."

Professionalism

Pros:

• "Very professional and friendly. The staff couldn’t do enough for me."
• "I found him very professional and prompt in replying emails."
• "With his attention to detail and professionalism, the rental process was efficient."
• "I dealt personally with them and found them professional and knowledgeable about the market."
• "Sharon is very knowledgeable, professional, courteous, great listener and approachable."
• "They patiently addressed all my inquiries, guiding me through the rental options."
• "He promptly addressed our concerns and kept us well-informed throughout."

Cons:

• "Freely mislead and told categoric lies on several occasions to myself and my Wife."
• "Disrespectful and cold people who don't have a clue how to attract customers."
• "Once you are financially committed you are no longer a priority."
• "How rude and totally unhelpful is Sharon."
• "I am extremely disappointed to say the least and find your company highly unprofessional."
• "Highly unprofessional people. Booked a viewing for a property and reached there on time but were unable to find the property."
• "Poor customer relationship as they are lying everyday, we didn't get the deposit back as they are saying that the landlord doesn't answer."

Customer Service

Pros:

• "Staff are amazing and constantly working to ensure you have everything you need."
• "Any requests were dealt with swiftly and any queries I had were dealt with promptly."
• "Arranged everything and constant check-ins to make sure everything is going smoothly with the move."
• "I couldn't fault the lettings team. Ricky provided a swift and personable service that made me feel I was always the priority."
• "Highly professional, received a great service nothing was too much bother for them!"
• "The team are very responsive and proactive in their efforts to help in the buying and selling process."
• "The staff were friendly, attentive, and knowledgeable."

Cons:

• "I did not request any flyers or advertisements, yet you still send them, you still put them in my mailbox."
• "Still calling me after I moved house 3 years ago despite asking them to stop ringing me!"
• "Absolute harassment, literally call me every 2/3 months harassing me about selling my house or buying another."
• "The whole organisation have an aversion to returning telephone calls."
• "No commutation no Tuesday's call for an update. All they did on a Tuesday was ask me to reduce my price."
• "Chancellors did not have the keys for the buyer to enter the property on completion date."
• "Please don’t allow yourself to be treated like this."