Vivo Latino Reviews Summary

Customer Service

Pros:

• "Customer service was great really lovely atmosphere."
• "The staff were attentive but not obtrusive, and friendly."
• "Very nice service. The waitress was very welcoming."
• "Would recommend this restaurant just for its service!"
• "Staff very friendly and helpful!"
• "Service was amazing. Friendly staff and lovely atmosphere."
• "Friendly staff and great customer service!"

Cons:

• "Delivery took ages, called the restaurant and they claimed it had been delivered."
• "No one checked to see if we were ok and the service was really poor."
• "With this attitude I don't know how you expect to get repeat customers."
• "And really bad service!!! We had to grab the waitress to get served as they forgot us.. We then waited 35 minuted before got the food."
• "Service itself started on the slow side, our starters were brought out before half the party had even had their drink orders."
• "Really disappointed in staff attitude to social distancing, no members of staff were a mask, staff were so close to tables sometimes they were almost touching us!"
• "We wanted to order more drinks and dessert but were basically made to feel uncomfortable."

Food Quality

Pros:

• "Absolutely amazing ! Yummy food and cocktails."
• "Both dishes were truly flavourful and delicious, generous in size."
• "The food was delicious and the place was not too busy."
• "The food was amazing and service from the staff - Thomazo was exceptional."
• "Very very tasty. Great choice and every dish well cooked and delicious."
• "Absolutely delicious food, it's so tasty and good portions and an absolute delight."
• "The food was fantastic and the cocktails too!"

Cons:

• "Then they brought out a tiny portion for my friend, nothing for me or to share."
• "Avoid!!! Really basic food - and quite expensive for what it was."
• "The burrito had congealed together and was slick with grease so that it was see through."
• "The nachos had mushed together with the cheese into a solid block that you could lift with one hand and was impossible to eat."
• "Especially for the price, this is absolutely shocking."
• "The food was just horrible. If you're used to eating seasoned food, then don't bother come here."
• "Food was not the best the wording Latino food is not the best way to advertise the place poor quality will not eat here again."

Atmosphere & Decor

Pros:

• "A lovely atmosphere and stylish decor."
• "Brilliant place. It was very busy when we visited Cardiff for a rugby match but it was so lovely and the atmosphere was great."
• "The atmosphere was just right the meal."
• "The interior design is fab very Latino."
• "Nice atmosphere, music and décor."
• "The atmosphere was vibrant!"
• "Interior is colourful and charming, definitely has a vibe and character of it's own boosted by a lovely mix of retro music that is played in just the right volume."

Cons:

• "There was one group that was very loud and swearing a lot across the restaurant and management didn't say anything to them which was disappointing."
• "Disaster of a night and quite pricey relative to other restaurants."
• "It’s such a shame this is not justified by the quality of the food more effort on the interior and creating an appearance of what it should be like when the food is ultimately not great."
• "The first thing was that when we arrived we had the impression we weren’t booked in."
• "The atmosphere & decoration was very nice but I did not like the service as it was extremely disorganised."
• "We thought the decoration created an atmosphere for great vibes."
• "The only thing that I felt let it down was the cleanliness - the tables were sticky."

Value for Money

Pros:

• "The portions were good for the price."
• "Pretty reasonable for 6 people."
• "Overall a great time and reasonable value for money."
• "Great welcome great value for money will definitely return."
• "The food was lovely and plentiful for a reasonable price."
• "Polite staff and reasonable prices."
• "We loved the food (starters and mains), the portions were good for the price."

Cons:

• "Food ok But went on the £9.99 express lunch and told we could have anything on menu as they had not got a lunch menu but he would sort it out. The 4 of us enjoyed the meal but when the bill came it cost me £15 extra as all the food was not on the £9.99 deal a little bit naughty."
• "So unfortunately they are a bit overpriced now (hence 3 stars) and I won't be ordering from them any more which is a shame."
• "To add insult to injury when the bill came they over charged us by about £20."
• "Only issue is with the price which is a little steep."
• "Will spend my money elsewhere as its not cheap!!"
• "Cocktails poor value for money and they as they use low shelf spirits and and a slow bartender."
• "Menu looks tempting but the staff are not willing to accommodate any dietary requirements."