ALDI Reviews Summary

Category: Grocery store

Address: 545-546 Bearwood Rd, Bearwood, Smethwick B66 4BH, United Kingdom

Phone: +448000420800

Rating: 4.2
based on 143 reviews.

Customer Service

Pros:

  • "Excellent customer service."
  • "Brilliant place for all your goods with easy parking facilities."
  • "Very helpful staff. Stocked sufficiently for the time of day I entered store."
  • "Staff very customer friendly always on hand to help."
  • "Staff are generally friendly and professional."
  • "This is a well managed store and this reflects on the helpful, well mannered staff."
  • "The staff are very friendly, helpful and swift to response."

Cons:

  • "The management are a bit to be desired there and the staffs customer service is a bit to be desired."
  • "Staff from here are OK but sometimes some of the staff are just too rude and difficult."
  • "The staff ..... terrible .... literally do not care ... not helpful .... do not want to be at work."
  • "The lady on the till was very impolite."
  • "Always filthy, always loads of beggars outside hassling you for your shopping trolley money, staff always indifferent."
  • "Customer service is friendly but the staff have a limited knowledge of where certain food products are."
  • "I've just been served by the most ignorant member of staff."

Store Layout & Cleanliness

Pros:

  • "Nice wide aisles compared to other ALDIs."
  • "The shop itself is fine and the staff are fine too."
  • "This is a well managed store and this reflects on the helpful, well mannered staff. The store is very clean and well stocked."
  • "The store is nicely set out the staff helpful and it's convenient for all bus services."
  • "Staff on the shop floor were wearing masks and leaving good space for customers to walk around."
  • "Love the fruit collection as they come fresh so also the vegetables i will sure recommend."
  • "Good range of fruit, veg and meats."

Cons:

  • "The shop is always chaotic and disorganised and not very clean."
  • "Store is small not as good as others."
  • "The food is Bad quality it's always messy in the very on organise."
  • "A chaotic place to shop. Unlike the big four High Street shops, nothing is stacked in a neat orderly fashion."
  • "Always loads of empty shelves and way too much plastic."
  • "The shop is always chaotic and disorganised and not very clean."
  • "It. IS. Okay but. It is far too. Small."

Parking & Accessibility

Pros:

  • "Brilliant place for all your goods with easy parking facilities."
  • "great shop, with good prices and a big parking space."
  • "Free parking, great for a quick shop and nice staff."
  • "Ample parking behind store."
  • "Large parking free parking at rear of Aldi."
  • "Parking is available at the back of the store."
  • "Aldi has a free parking which has special parking spaces for people with disabilities and children."

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