Whole Foods Market Reviews Summary

Product Selection

Pros:

• "Always able to find an elusive ingredient here."
• "They do have some very rare items available."
• "This store offers a huge amount of higher quality organic foods."
• "They have the best of products from all countries esp Olive oils."
• "Such a huge selection of healthy foods. Great selection of international food."
• "The store offers a large selection of fresh fruits, vegetables, and meats that are sourced from local and organic farms."
• "One of the best places for whole and organic food."

Cons:

• "The most expensive broccoli ever!"
• "Products like Pollen & Grace and Kammon seem to be in smaller portions, resembling children's sizes."
• "Not a lot of plant based foods considering it is a health based market."
• "A lot of the branded items you see in any other supermarket such as Tesco or Waitrose are quite a bit more expensive."
• "There was no protein at all. No fish, eggs or meat!"
• "All the free from chocolate that I saw contained soya lecithin which was a no no for one of my potential recipients."
• "Poor choice for the children’s burritos, only 3 items!"

Price and Value

Pros:

• "Prices are reasonable and you are able to take your meal down to the river which is very nice."
• "Nice, novel place, relaxed atmosphere & not as expensive as it looks; you won't leave feeling ripped off."
• "The in-house dishes are tasty, well prepared and good value for money."
• "Expensive but worth the money."

Cons:

• "Whole foods is known for being overpriced."
• "It's a Whole Foods so you get what you pay for, as in you pay a lot for a little."
• "The salad/hot food bar is ridiculously priced."
• "Became soooo expensive.. The salad/hot food bar is ridiculously priced."
• "Went in at 11.36 on the 23rd of February....bought some overpriced vegan chocolate."
• "Crazy crazy crazy prices."
• "Lunch menu is very poor and ridiculously overpriced."

Store Experience

Pros:

• "Great place to shop. Fantastic options and very handy location."
• "Service always outstanding, at fresh meat section polite and helpful staff."
• "Fantastic shopping experience throughout."
• "Upon entering the store your eyes are feasted with colour and warmth."
• "Every time I come to the whole foods in Richmond, all of the staff are always extremely friendly and welcoming."
• "The space is very clean and well organized."
• "Whenever I come here, there's always somewhere to sit and relax with a drink and some food."

Cons:

• "I was disappointed to find that some items had next-day expiration dates."
• "The seating area isn't particularly appealing either so they could try and improve the ambience."
• "The layout, it can be difficult to navigate and there are a number of pinch points."
• "The loos were dirty and the loo roll was being held on with an elastic band!!"
• "The tables had food residue and the floors covered in crumbs."
• "This is the dirtiest Whole Foods I’ve seen."
• "The escalator hand rest was so grimy and sticky."

Customer Service

Pros:

• "Service always outstanding, at fresh meat section polite and helpful staff."
• "Their staff is super friendly and helpful."
• "The staff are very pleasant and willing to help if I have any questions."
• "Very friendly French speaking lady on the charcuterie counter and excellent counter staff."
• "Had the incredible pleasure of meeting Enrico today, he’s extremely friendly and incredibly professional."
• "Charles was very helpful and kind."

Cons:

• "Jerry the manager flat out refused to let my heavily pregnant partner use their fully functioning bathroom."
• "Sadly, I no longer feel safe visiting the Richmond store as long as the said security guy (who is a contractor) works there."
• "Lovely shop but what is with the people who work here??? They seem to be far too interested in chatting to each other, rather than offering a service."
• "The employees were pretty nice, but seemed lazy."
• "OK (would be 3 star) as long as you don't have to talk to any of the staff, who range from disinterested to downright rude."
• "Unfortunately the butchers except the African guy are rude and ignore you until you get loud."
• "An extremely aggressive security guard almost knocked me down."