ALDI Reviews Summary

Product Variety and Quality

Pros:

• "There is a huge variety of products to choose from."
• "Much of the food is identical, or near enough, in taste to their big brand-name counterparts - however, the price is hugely different."
• "Comparing with other stores, one saves a phenomenal 33% to 50% and more at times of the total bill for high-quality products!"
• "Their own branded goods are just as good and get the job done at a fraction of the cost."
• "Great selection of good quality selection of fresh food especially the meat!"
• "The range was amazing and the food looks really good quality."
• "A good quality selection of fresh food especially the meat!"

Cons:

• "If you go late in the day, they will have run out of many popular items so choice will be limited."
• "Store never got freezer food."
• "But often out of stock, extremely busy...be prepared to queue for 30 mins for service."
• "I have seen some specific shelves are empty, particularly infused salmon."
• "Very low in stocks most of the time."
• "Sometimes I have found empty shelf in the late evenings."
• "Shelves poorly stacked and boxes on floor."

Customer Service

Pros:

• "Staff on hand to ask about said items - very polite and knowledgeable about what's in stock."
• "The staff are very friendly and they’re very helpful."
• "The staff is very polite and helpful."
• "Staff friendly and very helpful."
• "Staff are very polite and helpful they do their best to serve the customer."
• "Staff are both friendly and polite. Very good customer service."
• "The staff work very hard, and they're all going above and beyond if you need their help."

Cons:

• "I have never received such bad service anywhere else."
• "The customer service here is absolutely ridiculous. The staff clearly don't want to be working there, because they treat customers like dirt."
• "Alex the Assistant Manager was rude, and had no regard for me as a customer."
• "Rude staff and management lacking customer service."
• "Terrible customer service, very rude & impolite staff at the till."
• "Very rude and jerk cashier No 5 at 14.15 today."
• "The staff at the store are very rude and do not know how to treat their customers."

Store Accessibility and Layout

Pros:

• "Free parking area and the good thing is this branch located very near to a lot of different brand of shopping and restaurants, even cinema."
• "The recent revamp did help to find things easier and keep them tidier."
• "Delightful place to shop with parking space and most grocery items in stock."
• "Good sized store with an excellent selection of products."
• "A nice and big Aldi supermarket with ample Car parking space."
• "Very good traffic light system in place at the door for entering so you can shop at ease knowing covid regs are being met."
• "Popular supermarket with its own level, free car park."

Cons:

• "This store is so busy. There isn't enough parking. There isn't enough people on the check outs."
• "The car park was an absolute nightmare."
• "Unfortunately parking is a bit desperate in this particular store."
• "Only negative is the car park capacity is low."
• "Parking is a little low due to the popularity of the store but you don't have to wait too long before someone leave and you have their space."
• "Car park was very chaotic."
• "The parking during the day and weekends is crazy."

Shopping Experience

Pros:

• "Aldi gives me that🤗"
• "Had a lovely experience and definitely got a few bargains."
• "A brilliant place to grocery shopping. A very spacious shop and very well stocked."
• "Everybody knows that Aldi is a great store, friendly staff, speedy tills and affordable prices."
• "Best place for everyday groceries and prices are very cheap as well compared to others."
• "Aldi Hounslow. Well stocked, cheap and efficient."
• "Great place for cheaper shopping on every day items and grocery."

Cons:

• "With no home delivery or click and collect, only way to get Aldi products is to risk getting COVID-19!"
• "A lack of social distancing or enforcement of facemasks makes it a stressful place to shop when it's busy."
• "It's a free for all and everyone seems to completely forget about covid 19 and social distancing."
• "This shop is way too noisy and busy!!! you cant concentrate when you walk into it on what you need to purchase."
• "Awful store. Very overcrowded, no social distancing."
• "VERY busy and VERY crowded which surprised me as they have a traffic light system for entry."
• "It's ok for emergencies and during quieter times is nice enough to shop. But don't try to go in on Sunday afternoon or any other busy time."