The Oak Reviews Summary

Accommodation

Pros:

• "Had a great stay last night, the accommodation was lovely, clean and comfortable."
• "Breakfast was very nice, room was clean."
• "Our room was clean, tv worked and tea and coffee were supplied."
• "The room is clean and the bed is comfortable."
• "Room and facilities were brilliant. Clean and tidy, well presented and great value for money."
• "Stayed here this weekend for the first time, lovely room, very clean - possibly the comforts bed I've stayed in at a hotel, lovely location!"
• "Room was great, food good prices and worth it, well done."

Cons:

• "After stopping the night in a room where the plugs and the shower door were both broken this being the second room I was put in after the first had not been cleaned."
• "The accommodation is good although a little 'unwell'."
• "Firstly the shower needs seeing to, next, the TV remote didn't work even after changing the batteries."
• "Dull and dingy room insufficient lighting to do anything no easy chair and only one chair."
• "Room incredibly cold, tired and dated! Bathroom stunk of sewerage from the moment I got into the room."
• "We stayed here for one night, we weren't given enough towels and there was blood on the toilet seat and towels."
• "The rooms also haven’t been cleaned or checked before we arrived as there was cobwebs everywhere and on the bed!"

Staff & Service

Pros:

• "Mark our waiter was very attentive, friendly and kept us entertained."
• "The staff were really friendly and helpful."
• "Staff were lovely and kind."
• "The staff are brilliant, nothing is too much trouble."
• "Anna, Sharon, Karen and Sonia are brilliant!!! Always smiling no matter how busy, always want to look after the customers and make there experience as good as they can!"
• "Friendly, helpful staff who were polite and courteous to all."
• "The staff here were some of the most welcoming I have ever encountered!"

Cons:

• "Older waitress with red hair was rude and even fobbed us off to the other waitress to deal with us."
• "Staff was extremely rude and incompetent."
• "The woman on the phone was very rude and full of attitude when trying to place an order."
• "The girl behind the bar was completely miserable showed zero interest in anything and was generally quite rude."
• "Staff all looked miserable, house dog attacked my dog."
• "The staff is not very friendly, I am of Eastern Europe citizen, my English is good, however with the accent and I found its difficult to communicate with the some of staff."
• "We found some of the staff were not really interested, and one member was particularly unfriendly."

Food Quality

Pros:

• "Great food and generous portions."
• "The food was excellent and very reasonably priced too."
• "The main meals we had were great, big portions, home cooked meals, lovely!"
• "Food was delicious and good portion size."
• "Excellent food, well cooked."
• "The food is great. Muscles for starters are very tasty and good value."
• "The food is phenomenal and very well priced considering the quality."

Cons:

• "Food was distinctly average. Rather bland and some of the puds still frozen."
• "Chicken was very very well done and very burnt, chips? What chips."
• "2 roast dinners had uncooked roast pots and hard brocoli which was also grey in colour."
• "The Brussels and broccoli were like rubber the parsnips and carrots were jet black not just burnt, cremated."
• "The full English had sausages that were mystery bags and extremely cheap."
• "Instead of chocolate sauce on 6 of the pudding they had put margarita sauce! So no one wanted them as it tasted awful."
• "Why do pubs promote their roast dinners at quite hefty prices then serve up Beef that's as dry as an inner sole."

Atmosphere & Amenities

Pros:

• "The place has a warm inviting feel to it and you feel that as soon as you go through the front door."
• "Lovely friendly pub which welcomes dog owners (and their dogs!)"
• "This pub is brilliant. A great selection of craft beers, wines and spirits and superb food. Very friendly staff and a wonderful atmosphere."
• "The main restaurant/bar area is dog friendly."
• "The Oak in Baginton is an excellent public house to visit for a meal and a drink. Beautifully laid out inside with snug areas if there's a couple of you out for a drink."
• "Really nice bar and really friendly staff."
• "The place is stunning. Atmosphere great."

Cons:

• "Since Stonegate and its original manager took over it's lost many of its regulars and most of its atmosphere."
• "The bathroom sealant isn't sticking anymore. The shower cubicle wasn't sealed very well. Holes in the walls and looked tired."
• "There were dogs roaming around the tables....so unhygienic!"
• "Children's menu was very limited and not really child friendly."
• "Strange place that doesn't know what it wants to be."
• "Unfortunately water pressure in the morning was dire and often ran hot then extremely cold."
• "The tables were so tightly packed in it was almost impossible to maneuver her around the place."