Address: Unit 4a, Swansea Enterprise Park, Llansamlet, Swansea SA7 9RF, United Kingdom
Rating: 4.6
based on 231 reviews.
Customer Service
Pros:
"Thanks Chris for your knowledge and fixing so quickly."
"Liam was very helpful, professional & friendly."
"The guy on the till was very polite and helpful."
"All staff in the Swansea store are extremely patient, knowledgeable and helpful."
"Staff were friendly, knowledgeable, helpful and efficient in getting us exactly what we wanted."
"Went to pick up something I ordered online have to say Liam and I think the one was Adrian what a great pair of guys attended to everything very helpful polite and friendly what a pleasure to have been served by them a credit to the company."
"Jacob was helping us today, and even though it was really, really busy he still gave us the time and support we needed, remaining calm and friendly even though he was clearly rushed off his feet!"
Cons:
"Very disappointing customer service."
"Totally unprofessional assistant manager, couldn't be bothered to get out of his own way."
"One member of staff complained quite a bit because she said I gave her the wrong model number."
"What a waste of my time."
"I am totally disappointed with their service. Extremely unhelpful staff: rude, incompetent and lazy."
"Absolutely terrible! One of the staff in Swansea store just couldn’t be bothered to help at all!"
"Waited and waited and waited to be served."
Product and Service Quality
Pros:
"As a total worrier, I love that I can just pop into Halfords and receive a professional service at such a cheap rate."
"Recently had wiper blades fitted at Halfords Llansamlet and also had an issue with my dash-cam which Daniel was able to sort out for me at the same time. Really quick, efficient and friendly service."
"Had my head light builds replaced yesterday at halfords Swansea by kieran and Douglas they did an exceptional job."
"Really great advise and customer service."
"A big reliable shop for cycle and accessories."
"The technician was absolutely patient and friendly and the most experienced I have come across."
"Amazing staff and service only buy my granddaughter bikes there definitely recommend because of the service patience of the staff."
Cons:
"Bought a new adult bike in November last year it's only 8 months old, only been riding it 8 weeks and the back brake blocks as turned to dust, also both tyres have cracks in them already."
"The garage charged me with a lot of faults and advisories because I was a female student and I was an ethic minority."
"I had some new wheel trims fitted which were also supposedly secured with cable ties. They were fitted in the morning, by the afternoon, I noticed 2 had already fallen off."
"Not happy, was turned away from having my wife's ebike puncture fixed because I didn't buy the bike from them."
"Had to return the bulb we bought, as the computer told us the wrong one."
"The bike staff are incompetent and cant fix or even undo parts on bikes."
"We bought a bike for my Grandson and it has been the worst bike from the start."
Accessibility and Convenience
Pros:
"The store is easily accessible with ample parking and a clear entrance."
"Halfords are one company that’s adapted extremely well to COVID restrictions."
"It’s conveniently located, easy to access and park at and the staff are helpful."
"The click and collect service was so useful. Ordered and collected within hours, parked and collected goods and back in car within 5 minutes no extra charge like some stores."
"Shop is spacious, clean, bright and airy."
"Friendly welcome. Sanitising station on entry. Everyone distancing so felt safe."
"The online click and collect service is fantastic, I got a £10 voucher after my first purchase."
Cons:
"Generally has what I need when I visit the store, but today I wanted to contact to ask if they had a part in stock. Turns out, you can't really do this, as there is no obvious phone number."
"OK covid and restrictions are needed. Think Halfords are taking things a little too far. Only 4 in at a time."
"Visited 26/01/17 at approx 15-45 No staff on duty, One bald large man leaning propping up till area doing nothing."
"Just spent 45min waiting to buy a bike! Not one person helping the 30+ people looking for bikes! Shambles!!"
"Waited for 10 mins to pay for the sodding wax, one on the till staring in to deep space 9 at the screen, the other just walked off without a word."
"Staff all huddled around the checkouts difficult to get a staff member's attention, had to approach somebody after 15 minutes."
"Very Large store, can get quite busy but staff do there best to help."
Price and Value
Pros:
"Good range of products and reasonably priced."
"Highly recommended if you want reassurance about quality goods at a great price."
"I bought a Carrera Parva, which rides well and seems like a solid, useful bike for a good price."
"The prices are competitive and offer the reassurance of dealing with a well known and trusted company."
"There is a wide range of good quality and competitive priced items at the store."
"Would definitely recommend."
"All types of adult, kids cycles are available."
Cons:
"Halfords is not a store I normally shop in as I find it expensive."
"The Halfords product was pretty poor and offered another brand at almost twice the price which to me is blatantly up selling!"
"Bike servicing is very expensive. Asking prices for parts which you can purchase for more than half the price from the bike shop across the road."
"Extortionate prices, two different prices by two different members of staff for exactly the same jobs."
"Shoppers watch out for pricing in Halfords... When I pointed out the price on the rack they said it must be wrong and you have to pay what it says on the till price."
"Overpriced, little in the way of choice for cars."
"I bought H7 477 Car Headlight Bulb Halfords Advanced Up To +150 percent Brighter & they only last 3 weeks."