McDonald's Reviews Summary

Staff Service

Pros:

• "All other staff great first bad experience here."
• "The food was the usual standard expected, the staff were excellent, especially the lady who saw my husband sitting alone outside at the front, asked if he needed any help and, on seeing our dog, offered to get her water."
• "The ambiance of the outlet is great as it has a drive through as well and the staff are friendly and helpful too."
• "Very close by, always had good service and always had hot food."
• "So clean, very helpful staff."
• "We had a great experience tonight at this store! Daniel, who was on the window, is a massive asset to the team and was absolutely brilliant."
• "This Macdonalds location has the best staff in Norwich.. fast and helpful and happy faces 😊 they conversate and treat you like they don't have time goals set by the corporation and this is very unique and I enjoy this location because of these simple differences."

Cons:

• "But the staff are not ad friendly as other branches."
• "manager who wasn't as friendly or helpful at all and spoke to me like I was lying."
• "She is so aggressive towards customers and delivery drivers."
• "Crap service, I recommend if you are starving hungry you're better off dropping your money down a drain."
• "Came in with Friends at 11pm. Staff were rude, sarcastic, trying to be funny whilst we waited excessively for a singular burger each which should not have taken as long as it did."
• "Did her area manager it’s allowing her to speak like this??? With her drivers??? Really??? So dissapointed."
• "Staff were incredibly rude and manager was on their phone."

Food Quality

Pros:

• "Food was nice and served quickly."
• "Ordered via the screens at the front. Food brought to the table very quickly."
• "It's one of the better MC Donald's in the city well worth a visit."
• "food ready within just a couple minutes and staff much more attentive."
• "It's not bad, food is always good. Only one where I always get hot mozzarella sticks!!"
• "The food had great taste I’ll give them that but the burger/sandwich just had only cabbage and very little mayonnaise on it."
• "Overall a good place to fine."

Cons:

• "However, on 2 separate occasions one of the items were wrong."
• "Beef in my Italian stack was overly dry and flavourless (literally)."
• "Twice in a month we have had items missing."
• "Food always awful from this establishment in house and delivery either cold or soggy or uncooked fries or overcooked fries."
• "Food consistently good save for my saver salad which looked a bit flat and wilted."
• "The buns on our McSpicy were stale, and the lettuce was minimal."
• "The nuggets where like hard rocks over cooked and the fries where hard match sticks over cooked."

Order Accuracy

Pros:

• "I went to this McDonald's near Norwich on my way back to London by car. It was not terribly busy and my order was dealt with speedily and was entirely correct in every respect."
• "Outstanding customer service today. Chap working the floor helped us find a big table (out for the daughters birthday party), chased up our missing items on order and generally looked after us."
• "Service was excellent. Had to wait for Apple pies, all food remade hot, flurries redone as had melted, didn't have to ask. Staff communicated well."
• "Staff let me swap it for something of equivalent value tho."
• "Instead, we received a Double Big Mac, A cheese sharebox and fries."
• "Restaurant was very organised and even had balloons which my little girl liked."
• "staff will always change food if you're not happy with it."

Cons:

• "9 of us visited this branch of McDonald's after going out, and they managed to get something wrong on every order."
• "Waited 20 mins for drive thru (nothing plain).. then went inside Waited another 10 mins while 10 - 15 delivery drivers got their food."
• "Was delivered without dips so practically useless to me, rang McDonald's and they just said sorry and nothing they can do."
• "Getting a bit annoyed that probably 9 times out of 10 when I get a McDonald's to go...i get home and something is wrong or missing."
• "3 items missing from our order via the drive thru, after repeating our order twice."
• "missing a wrap but had the two sets of fries and drinks, the receipt had the two wraps on it."
• "WORDS OF WARNING...best to Check your order before driving away as literally every time the order has something .missing."

Cleanliness

Pros:

• "McDonald's is all way's nice and clean so that's good."
• "McDonald's, at 70/72 Boundary Rd, Norwich NR6 5JB. This shop is extremely clean and tidy that I can't find other McDonald's shop better than it."
• "Toilets were clean, disabled in ladies had baby changing also."
• "Very pleasant experience. Tables all looked clean. Name and phone number taken at the door."
• "Good to see lots of cleaning going on."
• "Extremely efficient operation they constantly have someone going around cleaning the tables and sweeping up."

Cons:

• "One group had thrown food at the window."
• "The tables were filthy, making it an unpleasant environment."
• "the restaurant eating area was cold and I found my food becoming rapidly cold."
• "This has to be the worst MacDonald ever."
• "DISGUSTED If I could give no stars I would!! Every time I’ve been here they have messed up on the order it’s either stone cold or the wrong thing or even missing stuff!"
• "Wasn't a good experience as there were a lot of youths hanging around."
• "The whole area Stinks of Rancid fat."

Facility and Convenience

Pros:

• "The site has now been updated. Seating area now have usb ports so you can charge your phones etc."
• "Went to a McDonald's restaurant, there is table service which is good."
• "Now have self service station and staff bring you over the food."

Cons:

• "Service slow with priority given to online and deliveroo... Be warned 25/30 minute wait in-store and drive thru for awful food."
• "I drove out and scraped my bumper due to the recess during exit."
• "Drive thru broken but was told 15 mins after waiting to order inside."
• "BE CAREFUL OF BOTTOMING OUT YOUR CAR EXITING."
• "Very busy at all times as it’s unfortunately become a Deliveroo and Uber Eats hotspot and they are not equipped for it but credit to them, there’s a genuine sandwich artist among them."
• "Terrible place if you have health problems and you are exempt from wearing face covering, they don't respect national law."
• "Appalling! -First we had to deal with an extremely rude member of staff with some unknown problem."