KFC Weston Super Mare - Gallager Retail Park Reviews Summary

Food Quality

Pros:

• "There are times that we can't fault the food."
• "Food was piping hot & even told us they would bring our ice creams over once we've finished eating so they didn't melt."
• "Fantastically hot and plump juicy pieces of chicken and the order was correct!"
• "As expected, the food was lovely and tasted just like it always does."
• "The food was lovely and it was enjoyed by the kids."
• "You do get nice chicken."
• "food was good, fresh, hot and tasted good."

Cons:

• "It's probably the worst KFC I've ever used."
• "The food was very, very greasy."
• "Chicken was tasteless and soggy and to be fair I think my guinea pigs have more meat on their legs!!"
• "Was disappointed for a KFC this has to be the worst I've been too no hot drinks no krushems very low on products chicken was very dry."
• "Chicken unfortunately was way overcooked! and basically inedible."
• "Someone bought me some chicken thighs from here the coating was OK but the chicken itself was greasy and very rubbery."
• "Worst. Chicken. Ever. Seriously. Do not bother."

Service

Pros:

• "Delivery was fantastic."
• "Staff actually engaged in conversation with you."
• "Very busy as expected. But pretty quick service considering."
• "Staff were friendly and didn't have to wait long once I had ordered, overall quite happy."
• "Today's visit was very good though. As cashier, Jamie went above and beyond to make sure I got the best deal I could."
• "Always nice & polite."
• "Friendly staff at the drive through and there's always a quick service offered."

Cons:

• "Staff prioritise drive through customers leaving front of house with large numbers of customers waiting."
• "Sat in an overly long and slow queue for nearly half an hour."
• "Very long wait on our food when we finally got it was very greesey."
• "Disappointing and long wait when only 2 customers in front."
• "Disgraceful. No drinks EVER. NEVER answer the phone."
• "Totally incompetent. Ordered 2 piece and fries and 3 piece and fries. Get home to find 2 pieces of chicken missing."
• "Always get my order wrong every single time."

Cleanliness

Pros:

• "Facilities, which were nice and clean which is always good."
• "it was very clean and quick to rectify an issue that I had."
• "I've yet to have a negative experience with KFC always nice people to speak with, very fast service and, although you don't usually spend too long in the seating area, it was very clean."
• "Restaurant was clean, and nice and bright."
• "The main area is pretty clean and well sanitised."

Cons:

• "Car Park on arrival right from currys/pcworld completely littered by KFC boxes, bags, drinks containers."
• "Dirty Tables toilets were disgusting looks like they haven't been cleaned in a very long time."
• "The toilets smelt horrible as well."
• "The ladies toilets were filthy, dried bogies smeared on the wall next to the toilet sheets, poo on the flush handle."
• "The place is absolutely filthy and the staff aren't much better."
• "There was food and rubbish all over the empty tables, half eaten food on floors."
• "Lots of litter in car park, inside restaurant was also very dirty with food on the floor and very dirty tables."