Address: Greenbridge Retail Park, Drakes Way, Stratton Rd, Swindon SN3 3SG, United Kingdom
Phone: +441793433247
Rating: 3.8
based on 166 reviews.
Order Accuracy
Pros:
"They were quick in correcting their mistakes and the turnaround was good."
"Service was fantastic! We had a family get together prior to a wedding tomorrow and we had a very large order. The ladies Cody and Mia were extremely helpful. The service was quick, polite and accurate."
"This McDonald's is great as long as you are going in-person. You get served quickly and your order will be right."
Cons:
"I asked for 2 plain double cheeseburgers and a large fries & large chicken legend meal with a chocolate milkshake... instead of the other meal I asked for I got a chicken sandwich meal with a bigmac burger that I didn't want."
"Check your order before driving away, staff seem incapable of getting that right either."
"Anytime I've ordered through just eat, I receive someone else's order or half of mine is missing."
"They are serving incomplete orders. I had a few in the past and I had another one tonight which was supposed to be my dinner at work. Never going back in."
"Must be the dumbest people in the world working at this specific McDonalds. Never get anything right, Cant even send the right food to the right house."
"We were missing 3 items."
"Double cheeseburger I ordered and paid for is a single and the sauces I asked for (and are on the receipt) are missing."
Customer Service
Pros:
"The staff are welcoming and attentive and the restaurant is clean and tidy."
"The customer service was brilliant and the young person who came to the car window was extremely apologetic for what was a very short wait and wished me a pleasant and enjoyable meal."
"A great Macdonalds with very wonderful staff!!!"
"Great customer service from the older lady with long mousy grey hair."
"I'd like to congratulate a member of staff a lady by the name of Tracey who was very helpful and friendly and went about and beyond."
"The staff member by the door was welcoming and the food when it arrived was hot and well prepared."
"The staff were incredibly welcoming and friendly and kept the tables tidy especially well when it was busy."
Cons:
"Your workers are rude especially the paying window."
"Poor customer service ordered via the app went to this one girl at the window 'ignored' us."
"Not only was my order wrong which had to be corrected not only once but twice but a manager (rather spotty) failed to show much gratitude, and did not apologise to me."
"The customer service was absolutely appalling."
"This is the worst McDonald's I have ever been to staff where rude not helpful at all no toys or books no ice got my order wrong not once but twice and it was the same order staff was shouting across the the restaurant floor about just eat orders I wanted to give 0 stars."
"Customer service is terrible stand there looking at you when you've been stood waiting for 30 minutes to place a cash order with no acknowledgement that you're waiting."
"Food was lovely, great service, but when in restaurant there was a customer waiting for coffee for a while, he came and asked where was his coffee, crew member said its coming 20 min later, still waiting, customer angry, crew member told customer to shut up, poor customer service :("
Food Quality
Pros:
"Food was lovely, great service..."
"Good food and a lovely atmosphere."
"The wraps are brilliant, most are under 500 or only just over and taste fresh and not even like a standard McDonalds greasy food."
"Our food arrived quick, fresh, and hot."
"The salad was fresh and together with the balsamic dressing it was very tasty."
"The food looked like it was off the adverts, the perfect temperature and tasted outstanding."
"Food amazing too. Well done to the manager and team!"
Cons:
"Really hard to give 1 star for Greenbridge McDonalds are you serious about your Customer Satisfaction. Well you failed me & my family. Your Food always arrives COLD, doesn't matter if you use Just Eat, Deliveroo or Uber it's still cold."
"Pretty bad this time, bought 2 drinks from the drive through, hot chocolate was rubbish so I took it back only to find out the wife's coffee was like water..."
"Sausage was under cooked or severely out of date! Huge food poisoning risk here!"
"Fries could be slightly hotter and icecreams were starting to melt but all other food top notch."
"Food is always cold too. Especially if you order via uber."
"In the drive through, my Wife had a big Mac meal all good, me a quarter pounder (only) not good had been on the heater too long."
"Went to the drive through yesterday and ordered chicken sandwich meal 6 X nuggets 1 X double cheeseburger 1 X hamburger 2 X large fries and when I arrived home it was cold..."
Facility & Atmosphere
Pros:
"There are electronic touch screens for ordering your food, table service (delivering your orders there), and tablets to distract the kids and hopefully make the experience more relaxing for the parents."
"It's pretty much like any other McDonald's you have been to although there is an upstairs floor."
"Venue - spacious and clean lots of seating upstairs. Plenty of parking and a drive through as well."
"So much better now it has been rebuilt. Much more space... Lovely and clean but then it is brand new."
"Nice new mcDs in grernbridge polite staff clean restaurant..."
"Got a table easily and very clean."
"5 stars for the views of the sky from the restaurant here - what a place for observing the carpark as a storm rolls over or on a summer's day."
Cons:
"Absurd. Don't like using a stupid machine to pay as they don't always have recipes in them."
"It’s supposed to open for 24 hrs but it’s not."
"Limited on places to sit with a big wheelchair, would of been nice to sit upstairs out the way and where it might of been quieter away from constant queue and noise."
"Generally ok but sometimes cash only and they never stick out a sign so am then stuck in the drivethru."
"The lock on the toilet door was broken."
"The gents toilet had both toilets with the seats broken or missing and were dirty."
"Although I regularly visit greenbridge restaurant, I'm considering another due to no hot chocolate which my wife likes, always seems to be a problem with machine..."
Ordering & Delivery
Pros:
"This is a McDonald's that has been renovated so we ordered using the screens."
"The queue was out of the door but we were served within about 3 minutes as they were soo quick."
"we went here as a treat for our son, you can order from the app on your phone and the food is delivered fast."
"Never experienced fast food like it... I was in and out the drive through in under 2 minutes with my food at this restaurant."
"Quick service and easy to order."
Cons:
"Appalling service. Ordered through the mobile app ready to collect from the drive thru service to find they weren’t open at all."
"Poor Poor poor delivery pick up service for the delivery guys .. after a long wait and follow up for an order shift manager or team leader on duty says missing order.. but still displaying on the screen as not ready.."
"Have had 5 deliveries through the app/Uber eats and have always messed up the order. Missing items, wrong items that weren't even ordered."
"Another shocking example of customer service from Uber Eats. Late delivery, main item missing."
"Don't expect the same from there Mcdelivery your food will be cold and missing things."
"What was wrong with a person in the window taking an order IN THE WINDOW? as opposed talking to a grey post... I will bypass it whenever I can and I WILL communicate with a living human NOT a grey post. They can not hear me properly and I can not hear them properly."
"What an awful experience... this business is now all about delivery orders."