Address: Silverlink Park, Middle Engine Ln, Wallsend NE28 9NT, United Kingdom
Phone: +441912360159
Rating: 4.7
based on 473 reviews.
Customer Service
Pros:
"The service I received here was excellent. I felt like Scott Bradley was genuinely helpful and made the process so easy from start to finish."
"Staff went above and beyond to make my booking in procedure go smoothly."
"Very professional and efficient staff who can’t do enough for you."
"The entire buying process was incredibly smooth, with timely communication updates."
"Fantastic customer service & seamless transaction from start to finish."
"The whole process from our first appointment to picking the car up has been hassle free."
"I will continue to use Audi Tyneside as I feel as though you are well looked after both sales and after sales and all staff are friendly."
Cons:
"I would rather drive out of my way just to not have to experience this again and I will be making sure to tell anyone who asks not to go here either."
"Then when I went to pick up the vehicle it felt like they were trying to make up for all of the poor service with a bottle of wine which they pointed out was ‘expensive’ as if that would make up for the disgusting experience I have had."
"I can honestly say this is the worst experience I have ever known with a car dealer."
"The sales advisor gave poor customer service by not going that extra step and just assumed I knew information he hadn’t told me."
"You damaged at least 2 of my wheels, disputed the other 2 and took a week to give me my car back with 2 normal wheels and 2 shiny wheels which do not match."
"The entire experience was a nightmare with the sales advisor, worst new car experience I’ve ever had."
"Dismissive and uninterested staff that avoid greeting people and even eye contact."
Communication
Pros:
"Kept me up to date with all steps of the purchase and had the car delivered to Nottingham."
"The email updates and regular phone calls from Jon kept me well informed of my delivery date."
"Dan Hall was phenomenal from start to finish, very attentive and excellent customer service."
"Communication was great and customer care was super too."
"Jon Kells!! I was kept well up to date with the progress and build of the vehicle on regular intervals."
"Andrew Webster... constantly updates on when the car will arrive, when it is here and manages expectations accordingly."
"Provided the best customer service, went above and beyond. Progress updates regularly all the way to the handover of my new car."
Cons:
"He failed to contact me within a reasonable timescale eg. I called him Saturday at 9am and received a call back on Monday at 8pm."
"After being told an initial monthly payment by the salesman Dan Hall negotiations took place after 2 days a monthly payment was agreed... 24hrs later my son receives a phone call from the salesman saying the deal is now not going to happen."
"The sales advisor gave misinformation about the payment amount of the vehicle and the campaign that I was purchasing it against."
Staff and Service
Pros:
"A big shout out to the customer centric Andrew Webster."
"Great experience with Audi Tyneside, thanks to Dan Hall!"
"Brilliant service and support from Rupert Hughes throughout the whole process of agreeing my new deal."
"Jasmine in the service department... was very friendly and demonstrated good knowledge."
"Mitch Boyce dealt with all our questions giving concise information which allowed us to make informed decisions."
"Ian was friendly, professional and couldn’t do enough to deliver a fantastic service."
"Special thanks to Andrew Webster in sales department for making us comfortable with his humble, patient and sincere service."
Cons:
"Tyneside Audi should be ashamed of themselves their customer service is appalling and to treat a 21 year old like they have who was looking to buy a premium car is nothing short of disgusting."
Recommendations
Pros:
"I will be recommending this garage to all family & friends."
"I would buy another car from this dealer and would highly recommend them."
"I would recommend this branch to anyone wishing to purchase a new car."
"All the staff I spoke to were helpful and friendly, I wouldn't hesitate to recommend Tyneside Audi."
"I’d highly recommend a visit! ⭐️⭐️⭐️⭐️⭐️"
"I would have no hesitation in recommending both Scott and Tyneside Audi."
"Would not hesitate to recommend to friends and family as I was so impressed from start to finish."
Cons:
"I’ll never be coming to this dealership again or dealing with them again as long as I have this car."
Overall Experience
Pros:
"The process only took 1 week from selecting my car to being able to drive it home."
"Dan was just as excited as me about me getting the car which was so nice, it was a really amazing experience."
"Really happy with this purchase the most stress free car I’ve ever bought!"
"I would massively recommend to anyone as it made usually a faffy and sometimes unfun experience really pleasant."
"Jon Kells... did everything he could to get me the best deal and he kept me informed every step of the way."
"The whole process has been seamless."
"Fantastic care and attention by the team."
Cons:
"No apologies or good will. No regards or value of your loyal customers. Terrible way to treat people."