Address: 1 Rendel St, Grimsby, DN31 1SF, United Kingdom
Phone: +441472340484
Rating: 4.6
based on 154 reviews.
Customer Service
Pros:
"The service was friendly and welcoming from all the staff we met."
"I would personally like to thank Leanne, Liam and Les at Stoneacre Grimsby."
"We highly recommend Stoneacre, Rendel Street and congratulate every member of staff for the excellent service they provide."
"Can’t thank everyone enough for the help with my first car especially Leanne and Jonathan who went above and beyond."
"The showroom girls keep us topped up with drinks and really make us feel welcome."
"The staff are smart polite and attentive."
"Nothing is too much trouble and I truly feel Karen and Stoneacre value their customers and care for what their customers want."
Cons:
"DO NOT USE!!! they sold a car that I had left a deposit on!"
"Arrogant manager!!"
"Not even a sniff of any compensation or going out of their way to try and sort the issue."
"Sadly had to drop my rating as car was shipped with no tyre pump kit. 6 weeks and many phone calls later I am still waiting for it."
"After leaving stoneacre it seems that my finance was not explained to me the way it should have been."
"The shocker started leaking took them 3 weeks to get one and in the process they damaged the front of my car."
"Upon taking the car it then seemed there was a £90 diagnostic check fee which hadn't been mentioned on the phone."
Sales Experience
Pros:
"Met Ryan who deals with sales and looked over a new Fiat 500. He was very helpful and not pressurising in any way."
"During negotiations, not once was I belittled or forced to buy the car."
"Ian was very helpful from start to finish with helping me with my New Car Kia Sportage 2."
"I arrived at your dealership where I was met by Francesco whom I have to say was amazing couldn't do enough for me."
"Tom Smith at Stoneacre in Grimsby you are a legend."
"Excellent service would definitely recommend everything was in a quick period of time and had the car within 2 days could not thank her enough."
"Purchased a Nissan X trail from stoneacre Grimsby the experience was first class."
Cons:
"Went to view a 'very clean car' with the intention of buying (£10,000). 4 hour train journey & £60 fair to view a car with burned, chipped & badly repaired paint."
"Dealt with a salesman called brad ... wouldn't advise anybody to deal with him. Very pushy."
"All they want to do is sell insurances and warranties with no concern as to whether it suits the customer."
"Had my car serviced there last month plus I also booked in my alloy and tyre to be repaired/replaced for which I pay an extra insurance. Tyre was replaced but I have been waiting for over a year to get the alloy sorted."
"Don't bother paying for service or not plan, they will charge you (sorry overcharge!) At every opportunity."
"The mechanics don't have a clue what they're doing."
"Found evidence that the service had not been carried out fully."
Vehicle Quality
Pros:
"Bought my 2nd hand Mercedes A Class from Stoneacre Grimsby after looking all over for best value car with a decent mileage & couldn’t be happier the car was gleaming when I came to pick up & 6 months in its never had a thing go wrong."
"Always provided with a courtesy car that’s good comfort and quality, and they get the job done very quick."
"Just bought a fiat 500 from Stoneacre and would like to say what amazing, quick and easy it was."
"Bought two cars from these guys last week and was really pleased with the service."
"Just bought my 5th car from the Rendel Street branch."
"Brilliant service, second time of buying through Stoneacre."
"I was taken by surprise at the build quality and the way the CEED drives, with slick, user-friendly controls and tech backed up by straightforward buttons to press where needed."
Cons:
"This happened a couple of times on the way to Hull. Once she'd arrived we opened the bonnet to find the Battery wasn't secured and the bolt for the strap was sat in the trim where the latch lives for the bonnet."
"Will never deal with stoneacre again. Bought an abarth 595 in january 2018 has been nothing but trouble."
"I had been looking for a medium sized used 4x4 for some time and travelled all over Lincolnshire and Yorkshire to find one. When I went to collect the car the door had indeed been repaired satisfactorily but not the wheel."
"Booked in at half 8:30 for a tyre change that should have taken 40 minutes maximum. It took them 1 hour 35 minutes to get my tyre changed!"
"I went here today to get a motability car and all I wanted to do was sit in the car I wanted but the salesman would not let me."
"Took car in for service but Stoneacre, Grimsby had no knowledge of the booking."
"Failing things which you can't fail an MOT on, and also failing things they themselves passed previously."