Address: Priory Park, Hull, HU4 7DY, United Kingdom
Phone: +441482324234
Rating: 4.5
based on 334 reviews.
Customer Service
Pros:
"Nick, has been very helpful over the last two days."
"Absolute 10/10 service, couldn’t be happier with my purchase and the service that I received."
"I can't thank Mike Coggan, from the Hull branch, enough."
"Just wanted to thank nick and the team at Evans halshaw this is my 3rd car I've received from you guys and can not fault the customer service you offer no pressure and great range of cars will be going for another in the future."
"Had an amazing experience at Ford in Hull. Ian Bexley was amazing and I’ll definitely be recommending him to all my friends and family."
"Anna was absolutely amazing with me from start to finish."
"The payout from the finance company is taking a little bit but he’s never failed to answer my questions and gone above to reach out to keep me updated."
Cons:
"I’m waiting for reply from the office."
"Called in on the off chance, van I wanted wasn't available for test drive, someone was going to ring back but they haven't."
"We also had to travel up from Leicester one extra time needed we was told the car would be ready for collection but it was not ready."
"However, having finished the work, sent me home with my bonnet open."
"Bought a new van in 2021 and had 2 occurring problems ever since. Still not fixed, false promises all the time which has now forced me to contact Ford direct."
"Really poor after service from them and no response from them on my last email to Steve the sales man."
"Tried to buy a van from Hull 3 weeks ago, Nobody answers phone at commercial sales."
Vehicle Condition and Readiness
Pros:
"They listen to what you want and offer excellent cars."
"Car is perfect and looked after very well."
"Quick and Easy top class service from Ben Crooks and Kristian Haines for the sale of my new car."
"Cameron very helpful with having the car ready for test drive and car ready to be collected 2 days later."
"car was cleaned to high spec and all ready on the day and time i wanted the vehicle, also fueled up and ready to go."
"The car was very clean and ready to drive away."
"The entire car system was explained so I was able to drive away confident, thanks to Cameron."
Cons:
"Drove up to Hamsterley, with the majority of my drive on motorways, only to find when I got there, my bonnet had not been closed properly by the mechanic."
"Purchased a 2 year old car. The sales part was ok. Was told the car would get a full valet. When I went to pick up the vehicle I had to ask for the service history as there was no paperwork for the vehicle."
"There is also no vehicle hand book in the car with the service history."
"Also a protective plate from the under carriage of my car was left on my parcel shelf, unconnected."
"Cameron very helpful with having the car ready for test drive and car ready to be collected 2 days later. Only minor criticism was attention to detail in car prep - exhaust tail pipes and tree debris’s in the air intakes."
"I however do have a number of issues, one being I was told there would be a full tank of fuel on delivery however there was below three quarters of a tank."
"Also I was told there would be mats provided in the car on delivery this was not the case."
Sales Experience
Pros:
"Absolutely 5 star plus service from Mike and this company."
"Recently bought a Focus ST line from Stef, really straight forward experience and made so simple with brilliant customer service."
"Nick is always on hand and happy to help and sorts everything for you!"
"I have recently bought a Focus from Mike at EH Ford. Mike was very knowledgeable about the car and made the buying process very easy."
"Cannot fault the customer service whatsoever from Mike and it was a really pleasant experience!"
"Frank has been fantastic and really looked after us. He made buying a car very easy and hassle free."
"Professional service from nick who made the hole process of purchasing the car nice and easy."
Cons:
"Awful experience at Evans halshaw (ford) in Hull."
"Everything was good when I was being sold a vehicle but they are not interested in any problems once they have sold you it."
"Move on 2 years. Engines gone due to a common fault and due to the age of the car there's nothing they can do."
"I have a list of emails from March regards this which I think is very poor after sales care."
"Bought a van from this dealership in March, everything was great up to the point of vehicle service history."
"But this shouldn't be the case, as this should have been all sorted and checked at hand over."
"Great Car buying experience. From first call to arriving on site; customer service was great. Cameron was very easy to deal with."