Harrow Weald Dental Practice Reviews Summary

Professionalism

Pros:

• "Adam and Binu saw me as an emergency due to a broken tooth."
• "A fabulous, professional service with a smile."
• "Extremely friendly, welcoming and my consultation was relaxed but very informative."
• "This is the best dentistry I’ve ever attended, all staff members are kind and very patient with their customer."
• "I would 100% recommend this surgery to anyone looking for the best dentist in Harrow area."
• "Excellent service, lovely practice, very clean and tidy."
• "All dentists and nurses are very professional, fantastic and kind."
• "They always care for their patients."
• "Whenever I go for my routine exam I feel like it’s my second home."
• "IN PARTICULAR DR WARDA...SHE DID A GOOD JOB AND GREAT DOCTORS."
• "AND DOCTOR ALI HAS BEEN A STAR TOO HE MADE EVERYTHING SO SWEET AND NOT PAINFUL AT ALL."
• "Best Place, Great Service, Friendly Staff, Brilliant."
• "Thanks to Sunny and his wonderful team I now have an A+ smile and confidence to have regular 6 month checkups."
• "I have always received excellent dental treatment and customer service."
• "Sejal patel who I think is the best hygienist I've come across."
• "I didn’t feel any pain - the tooth had a nerve exposed and was painful - this is all now resolved thank you."

Cons:

• "called the surgery to register through NHS but refused and insisted that I see them on private and pay £120.00 when NHS fees is £ 27.50 day light robbery."
• "Treatman plan was way overpriced and they charge £35 for PPE every appointment where any other dentist would never."
• "Very poor customer service at the reception!"
• "Unable to book an appointment only because I have an implant that was done somewhere else."

Equipment and Facilities

Pros:

• "Spotless clean."
• "The practice is always! Spotlessly clean, with Covid-19 prevention, number one on her list."
• "On the day, I was overwhelmed to see how well they were organised (social distancing, masks and so on)."

Cons:

• No cons mentioned regarding equipment and facilities.

Staff

Pros:

• "All the staff and nurses are welcoming and friendly. Highly recommended."
• "AMAZING TEAM!! services were lovely, everyone is so nice, and very welcoming."
• "Honestly one of the best dentists I have been to."

Cons:

• No cons mentioned regarding staff.

Dentist Expertise & Care

Pros:

• "We both had some treatments by Dr. Adam and his dental assistant Azi, and all I can say is that for the first time in a very long time we left the practice very satisfied."
• "Dr Patel has carried out various dental procedures on myself from root canal, composite fillings to tooth extractions and just recently invisilign treatment."
• "Dr. Patel and his team are very professional, patient and friendly."

Cons:

• No explicit cons related to dentist expertise and care were given in the reviews provided.

Patient Comfort and Accommodation

Pros:

• "The dentist was so welcoming and friendly which is hugely important as many people have a fear of the dentist or feel anxious."
• "They made me feel relaxed and the whole journey for my wisdom tooth extraction was so relaxing & easy."
• "Having been nervous of dental treatment in the past I look forward to my visits now."

Cons:

• "Confident and excited. When I was young I had nightmare experiences with the dentist."

Covid Safety Measures

Pros:

• "I recently attended an appointment with my son and felt incredibly safe with all the precautions and procedures they have put in place for Covid."
• "They were very safe regarding covid rules/restrictions."
• "Felt very safe visiting the dentist and the hygienist. Excellent safety measures due Covid-19 have been put in place."

Cons:

• No cons mentioned regarding Covid safety measures.

Dental Treatment and Results

Pros:

• "I had two fillings and they turned out great."
• "Carina did my root canal treatment, which sounds so scary, but it was completely pain-free and relaxing procedure."
• "Thanks guys for restoring my confidence."

Cons:

• No cons mentioned regarding dental treatment and results.

Registration & Administration

Pros:

• "Cannot fault this practice and am currently looking into becoming a registered patient due to this high standards of service received."
• "The practice staff are all very friendly and helpful too."
• "Always a great experience at Harrow Weald Dental Practice! The Hygienist Cathy and her Nurse Azi were extremely caring, professional and friendly during my hygiene appointment and my daughter's one."

Cons:

• "I don’t think there is a price list patients are forced to pay whatever price you request."

Overall Satisfaction & Recommendations

Pros:

• "Highly recommended!"
• "I'd highly recommend Dr. Patel to everyone."
• "I would highly recommend this dental practice to anyone."

Cons:

• "This is to express my disappointment for the service my daughter and myself received in this practice."

Patient Education & Communication

Pros:

• "Adam was very patient, thorough and explained every step of the way."
• "He explains things in detail and always goes the extra mile to ensure you are happy and comfortable with the treatment recommended."
• "For the first time i felt like i knew what i was signing up for."

Cons:

• No explicit cons related to patient education and communication were given in the reviews provided.

Practice Environment

Pros:

• "Also, the cleanliness and modern design of this particular practice is how a dentist is meant to be."
• "The practice is very well maintained and they have been extra careful of infection control since Covid outbreak."

Cons:

• No explicit cons related to practice environment were given in the reviews provided.

Service Quality

Pros:

• "Very good service and friendly customer service as always!"
• "Friendly staff members, yet very professional and caring."
• "Everyone is very professional and they are always recommending things and answering my questions."
• "Fantastic, professional service from start to finish."

Cons:

• "120 pounds were charged, only to be given amoxicillin as a pain relief, now three days down the line, pain remain the same."

Cleanliness & COVID-19 Measures

Pros:

• "Spotless clean."
• "The practice is always! Spotlessly clean, with Covid-19 prevention, number one on her list."
• "On the day, I was overwhelmed to see how well they were organised (social distancing, masks and so on)."

Cons:

• No cons reported regarding cleanliness and COVID-19 measures.

Dental Treatment and Care

Pros:

• "Dentist took time to explain my problems and cared about my oral health rather than just getting the job done in short time."
• "Had a very thorough, proper personalised exam and tooth filling done today."
• "I received Invisalign treatment at HWDP and I am extremely happy with the results."
• "Dr Kong was highly professional when performing my root canal treatment."

Cons:

• No cons reported regarding the quality of dental treatments received.

Communication and Information

Pros:

• "It was also clearly explained to me how things work due to Covid prevention and what to expect during appointments."
• "Was seen by Nikhil Patel who was very attentive and informative."
• "Sejal was very knowledgeable and she was able to answer all of my questions."

Cons:

• "Doctor was simply detailing his price plan at the surgery, not enough attention was given to solving the pain."

Professionalism

Pros:

• "Everyone is very professional and they are always recommending things and answering my questions."
• "I would highly recommend Harrow Dental Practice. The staff are wonderful, very professional and helpful."

Cons:

• No cons reported regarding professionalism.

Dental Staff and Customer Support

Pros:

• "All the staff and nurses are welcoming and friendly. Highly recommended."
• "AMAZING TEAM!! services were lovely, everyone is so nice, and very welcoming."
• "Honestly one of the best dentists I have been to."

Cons:

• No cons reported regarding dental staff and customer support.

Dental Hygiene Services

Pros:

• "Mrs Segal Patel is my lovely Hygienist. I always look forward to my appointments with her."
• "Just had my 6 monthly appointment with the hygienist Cathy. She cleaned my teeth completely pain free."

Cons:

• No cons reported regarding dental hygiene services.

Emergency Services

Pros:

• "Emergency appointment for my Son who was seen very quickly due to a very swollen face and abscess."

Cons:

• No cons reported regarding emergency services.

Cost and Value

Pros:

• "Comfortable place for treatment with reasonable price."
• "Easy to access, friendly and helpful staff."

Cons:

• "Now I’m desperately looking for someone else To resolve this excruciating pain, will not recommend to anyone."

Overall Recommendation

Pros:

• "Definitely the best dentist practice I have ever been to - highly recommend it."
• "Such a fantastic team of dentists from the minute you walk through the door - from the reception team, hygienist, Sunny the dentist and the Orthodontist - I personally experienced brilliant service over several years."

Cons:

• "Whoops- editing review as was writing about somewhere else first."

Atmosphere and Environment

Pros:

• "The practise was extremely welcoming and inviting. As soon as you enter through reception you are greeted with warm smiles and welcoming greetings."

Cons:

• No cons reported regarding atmosphere and environment.