"Food was a OK quality nothing special what it was expected from this chain of restaurants."
"The prices were reasonable and the food was quite nice, nothing amazing but I guess that's why it's not expensive."
"Delicious food as usual. Fabulous chunky chips."
"The food was absolutely amazing thanks to the chef or chefs, had a mixed grill so tasty."
"The food was really good on most nights just the Steaks maybe 1 out of 5 times would be a little bit overcooked."
"The food was delicious especially the double cheeseburger with streaky bacon."
"Food for main course was lovely."
"The steak was cooked to perfection! The service was also very good."
Cons:
"With the additional bits it was a little expensive for what it was."
"The service is fairly quick although the standard of food itself isn't amazing."
"Food was average, service wasn't great."
"I ordered the Tbone steak... Not great, the skinny fries really cooked, not really enjoyable."
"The quality of the food was poor, either overcooked or left under the heat lamp, dry food isn't pleasant."
"Had a roast from here.. the stuffing was very poor quality. Carrots weren't very nice either."
"Service poor the pie was like a rock and the lasagne was just warm."
"Had Cod and chips, the batter inside was soggy, and the fish was grey! Very disappointed."
Customer Service
Pros:
"The lad serving was really nice great customer service."
"Absolutely superb customer service skills. Focused so well on my guests and meeting her needs."
"Had lunch with my daughter, and have to leave a review for Vicky who was by far the most helpful."
"The young girl who seen us to our table was superb she made sure we had everything we required and kept checking couldn’t do enough for us."
"Great team of staff, friendly and helpful."
"Fantastic service food and atmosphere on Mothering Sunday. So many people to cook for and everyone more than happy."
"Excellent service, the first time I've been to a mainstream restaurant since the pandemic and I can't fault them."
"Excellent all round. Very good food. Very good service."
Cons:
"After waiting for 10 minutes at the front desk we were finally seated. The restaurant was not even busy so not sure what took somebody so long to seat us."
"Being served wrong drink and at the end paid for it also."
"Awful very slow and un enthusiastic staff no black pudding. no mushrooms and no fresh orange juice."
"I can’t believe the rudeness off the waitress.. If your not happy in your job LEAVE plenty people looking for work."
"Unfortunately just not enough staff for such a large and busy restaurant. 3/4s of an hour after we'd finished our main course we were still waiting for the plates to be taken away."
"The food was ok, but we got sat in the corner and then forgotten about or ignored."
"I can't fault the service, very polite & professional staff. However, the food is something different!"
"Unfortunately we had our first bad experience here, my partner ordered a rack of ribs, they weren't cooked properly, were tough and lathered in sauce."