Kwik Fit - Consett Reviews Summary

Customer Service

Pros:

• "Couldn't fault the service and friendly team of staff."
• "Literally couldn't have been more helpful."
• "Excellent customer service all round from Kwik Fit today and was all delivered by Chris."
• "The staff were lovely, I live reasonably local to the garage so I left my car with them and they dropped me at home."
• "Very friendly and efficient."
• "staff were very polite and professional they could not do enough to help me they explained everything to me before doing anything to my car 5 star service keep up the great work."
• "The staff at Consett KwikFit were very helpful, polite and friendly."

Cons:

• "They're prompt enough but every time we take a car in, the final price ends up being twice what they quoted."
• "Down the road another garage changed the lightbulb for 8.45!!! What more to say.... AVOID!!!"
• "RIP off give you 10 working days after Mot don't tell you Saturday counts as working day."
• "Was told to drop car off at 9am and would be ready for 11am. Returned at 11am to be told that they ordered the wrong oil filter."
• "Far to expensive. over inflated tires They put in 34 psi and not 32... wrong pressures and free brake check not carried out."
• "Shocking. Take for an mot the other month and fail my car but they say there unable to do the work and get told to go elsewhere."
• "These guys are sexist as hell too."

Efficiency and Timeliness

Pros:

• "Job done on time."
• "Had a slow puncture, booked in and on site within 30 mins."
• "Pre arranged appointment. Tyres were at the branch and car booked in on time."
• "Replaced and re-aligned the tyres within one hour."
• "Booked in as I heard an unusual noise near my front tyre. Got an early appointment at 8:30 and was all sorted and back on the road by 9."
• "3 hours later they picked me back up and car was ready."
• "Car was looked at and sorted all within 15 minutes and I wasn’t charged."

Cons:

• "Wouldn't even entertain my 1.6d as it was deemed to be a 'pain in the arse'."
• "5 hours later it arrived."
• "Went into Consett branch with a nail in my tyre and a slow puncture. Couldn't get an appointment until teatime the next day."
• "Had an interim service booked here and was a nightmare from start to finish."
• "All in all not at all recommended."
• "Service was great but price of part was crazy! £82.10 for track rod end from kwik fit."
• "Disaster avoided, only place I could get MOT in same day and over 30 miles away."

Value and Pricing

Pros:

• "Excellent service from Kwik Fit Consett today, fast and friendly service and very generously carried out a puncture repair for free because I work for the NHS."
• "Fixed a loose alligator without charge while we enjoyed free hot drinks."
• "The tyres were a competitive price compared to other similar outlets."
• "Alan at Kwik fit saved me a couple of hundred pounds as he was able to repair the damage to my tyre."
• "Lee had a look at it and fixed it straight of way no charge."
• "Managed to do a repair on my tyre this afternoon saving me over 200 quid when compared to a new one."
• "Booked an MOT online for the grand sum of £28, which is half the price of most places."

Cons:

• "Only reason not a 5 star is purely the price. £25 for puncture repair is slightly pricey."
• "£25 for puncture repair is slightly pricey."
• "Far to expensive."
• "£120+ to change a headlight bulb!!!! CRAZY!!!"
• "Service was great but price of part was crazy! £82.10 for track rod end from kwik fit."
• "All in all not at all recommended."
• "These guys are sexist as hell too."