The Tollgate Stonehouse Reviews Summary

Staff Service

Pros:

• "The staff were great, really helpful."
• "Staff were all pleasant and polite."
• "The service was fantastic. We were served by a lady with short red-ish hair. Who couldn't have done more."
• "Visited the Tollgate for lunch today-Mia, Shannon and Grace were so lovely and attentive, really kind."
• "We were met by the very friendly and professional George."
• "Staff were quick to clear the table and help if needed."
• "The staff are very attentive and friendly."

Cons:

• "Overall the service abysmal apart from 2 young girls that were on front of house the rest was terrible."
• "The server didn't seem like they could care less, nor did they seem like they wanted to be there."
• "The young woman was very quick to turn her back and walk away."
• "The customer service was appalling we had no one come over to our table once."
• "Went for Sunday lunch today, bar staff were miserable not at all welcoming or friendly considering they are the first people you see."
• "Poor communication between supervisor and waiting staff. Lack of knowledge about menu changes."
• "Staff are rude and genuinely unfriendly. Not professional at all."

Food Quality

Pros:

• "Fantastic quality of food and portion size."
• "The Turkey was cooked beautifully and everything was piping hot."
• "The meals were delicious, in particular the children's pizza deal for £6 Inc pudding."
• "Love the pizzas here. Not quite 'From Firenze' but heaps better than your traditional pub pizzas."
• "The salt & pepper mushrooms and dip were very tasty; and also the apple pie with lots of custard was delicious."
• "Each meal was beautiful."
• "The food was freshly cooked and delicious."

Cons:

• "Food was appalling... Bar staff were very understanding but management were incompetent at best."
• "The pudding was a tiny cupcake that was almost bitesized, and the custard was clearly tinned and cold!"
• "The veg was watery."
• "Just lunch it was one of the worst meals I have ever had at the carvery. The turkey was inedible the gamon was a lump of fat."
• "The food was bog standard."
• "Food was appalling, the meat was undercooked, vegetables were overdoing, pretty much inedible."
• "The macaroni cheese was basically a packet from Aldi with a bit of not even melted grated cheese on top 🤢."

Atmosphere & Cleanliness

Pros:

• "One of the best pubs myself and my family have been too."
• "Very comfortable atmosphere with chilled music playing, great way to start the day."
• "Friendly reception and staff who care."
• "It's warm and the staff are friendly. Beers and wine are good."
• "Always such a warm, welcoming ambiance."
• "The atmosphere was lovely."
• "Great outlay and atmosphere, staff are lovely."

Cons:

• "Window frames need repainting in what is a listed building."
• "Seated at a dirty table the waitresses flicked the dirt off on to us."
• "Very limited choice of beers, and smells of cabbage."
• "It was very cold inside I had to keep my coat on while I was there."
• "Some of the tables remained uncleared when diners had left. One table was a mess when we arrived and was ignored for the duration of our visit."
• "All the highchairs had food stains on them."
• "It’s very grubby and dirty if you look toilets are absolutely Mingling."

Value for Money

Pros:

• "Definitely VFM (Value For Money)."
• "Good value meals, fresh and well prepared."
• "I had Mac n cheese Calzone which stole the show! prepared fresh as was Wifes chicken wraps plus parents enjoyed the carvery. Value of food great with portion size exceeding expectations!"
• "The food, (breakfast) service & cleanliness was of a very high standard & good value."
• "Good value for money, good environment, family friendly."
• "Drinks reasonably priced."
• "Nice food, really cheap."

Cons:

• "Then charged 40 pence for an extra bit of custard which is a joke."
• "No ‘small’ carveries after 5pm ?? It is a rip off for elderly and young adults who don’t eat a lot!"
• "The prices were ridiculous."
• "Food that did arrive was below average. Extremely poor service from waiters and kitchen for a la carte options."
• "Not enough meat was offered considering the price of the carvery was £5.79 each."
• "The carvery was dry and poorly kept at the carvery. Didn’t look appetising."
• "Very bad experience...ordered food it arrived in good time but then had to wait 30 minutes for side order of chips from carvery area."