KFC Norwich - Mile Cross Lane Reviews Summary

Food Quality

Pros:

• "On a positive note had a Wicked Variety bucket and it was great."
• "Food was good quality as usual."
• "Chicken was superb, hot and fresh!!"
• "The chicken is amazing!!!"
• "Food was excellent cooked and tasted lovely."
• "Friendly service, reasonably priced, good packaging, tasty well cooked chicken."
• "The staff were very friendly, food was very fresh and was still hot when I got it!"

Cons:

• "The pieces you get really test your patience, you have to scrape the bones to get any meat."
• "Absolutely joke. We just went here for my sons 10th birthday dinner and after driving home, we've realised, not one of our orders is actually correct."
• "The only part of the whole £21.00 meal that was any good were the hot wings."
• "Very disappointed when we got to our grandchildrens house to find out the chicken strip meal only had one strip in it....and no frys and the popcorn meal again had no frys."
• "Ordered a 10 piece bucket only got 9 pieces of chicken, chips were under regular size and under cooked and cold as was the chicken."
• "Worse meal ever in KFC. Chicken extremely oily and did not taste like a KFC."
• "Just ordered delivery for 1st time in a long time and can honestly say it was the worst KFC I've ever had the chicken was overly greasy and not sticking to skin."

Service

Pros:

• "The lady who served me was friendly enough but management are not doing a very good job!"
• "Ordered on the app and was ready as I walked thru the door."
• "Locals are friendly."
• "The staff could her my little one laughing so much she came from out back to say hello would definitely recommend this branch as I go here often with no trouble atall."
• "Staff coped very well in dealing with a busy lunch time maintaining professionalism as well as good customer service with a smile."
• "Staff were fantastic and very helpful, different staff members asked if everything was ok which was nice and welcoming."
• "The staff were really friendly and I can’t fault the service."

Cons:

• "It took over 30 mins to get our food."
• "We order nearly 40pounds worth of food with justeat. For loads of items to me missing from the order."
• "Always check your order going thru the drive thru... Can't remember the last time there wasn't something missing."
• "Waited 35 minutes for food in restaurant, staff member brought it just plonked it down walked off."
• "Unfortunately like most KFC in Norfolk, they are all understaffed, slow and lax any form of management control."
• "Gave this place a few chances but every time I have visited the service has been unbearably slow, food is then nearly cold and staff just dont seem that fussed."
• "The waiting time to get served was completely outrageous I stood there for 10 mins waiting to order then 20 to collect my food the staff are friendly but are as slow as sloths the only lady that was nice was the cashier."

Cleanliness & Maintenance

Pros:

• "The decor is really nice."
• "Very clean and tidy. Cleanest toilets area I've seen in fast-food restaurants I have frequented."
• "The place was clean and tidy despite the staff being very busy with customers."
• "Happy joyful employees 😁 Very clean and tidy."
• "The tables were clean today which was nice."
• "After being closed in the summer 2016 for being filthy and have been deep cleaned, we thought we would give it another try."
• "Wasn't crowded as was only letting in certain amount of people due to COVID-19."

Cons:

• "Hand sanitisers were empty at entrance, all the tables downstairs had grease like stuff on them."
• "The floors and tables in the restaurant were untidy and hadn't been cleaned or swept."
• "It was cold in the restaurant, no heating on in the middle of winter."
• "The store is well situated on the ring road and was cleaner than most I have been to recently."
• "Was dirty, no tables where cleaned and piles of rubbish piled up on the tables, bins in and out of the restaurant not empty and over flowing."
• "Every spare table was dirty, the bin was full to over flowing, no hand wipes or napkins available at the counter and there was rubbish on the floor."
• "The toilets weren't very nice, they were quite dirty."