Address: 43 High St, Teddington, TW11 8HB, United Kingdom
Phone: +442089771166
Rating: 4.9
based on 131 reviews.
Customer Service
Pros:
"Joel Kramer is friendly, helpful and considerate person. Cannot complain at all, great customer service!"
"Joel has been a super helpful for finding us a new tenant and was always there for our questions, always supported us moving forward."
"The staff are very friendly and are focussed on keeping one up to date."
"We have always had emails and phone calls received with professionalism and care."
"All staff are incredibly professional and very easy to get on with."
"Very communicative, able to answer any questions quickly."
"The entire team provided us with a sense of confidence, assuredness, and optimism, even during these challenging times."
Cons:
"We had a poor experience with another local agent however Chase Buchanan saved the day."
Professionalism
Pros:
"I couldn't be happier with Joel's expertise and professionalism."
"The Joel Kramer, turned out to be the kind of person who is really in his place: professional, correct, skillful in negotiations."
"First class, from start to finish. Mine was a difficult sale, Ben was very professional, kept me totally informed and was constant in chasing and bringing sale to completion."
"Big thank you to Joel He's incredibly professional, responsive, and truly cares about his clients."
"Professional, patient and courteous at all times."
"Naj was proactive, professional, responsive, helpful, thorough, punctual and quite simply a pleasure to work with."
"Cannot fault the experts within Teddington Chase Buchanan Lettings team. Experienced, professional, communicative and prepared."
Cons:
No cons mentioned in the reviews.
Communication
Pros:
"Throughout the buying process she communicated regularly and clearly with all parties, helping things to progress as smoothly as possible."
"During these difficult times, the Milestone's office worked very well as a team, keeping us updated of developments with timely communication being the foremost."
"Joel Kramer and the Chase Buchanan team were really helpful throughout the process, providing regular updates and nothing was too much trouble."
"I was kept completely informed thereafter and never once did I feel that I was out of the loop."
"Great communication, professional and very friendly!"
"What great service from Jenna at the Teddington office. Very informative, responsive and helpful all at the same time!"
"Lucy held our hand through the whole process, from listing, to showing, taking offers, negotiation and all the way through exchange and completion."
Cons:
No cons mentioned in the reviews.
Recommendations
Pros:
"I would definitely recommend Chase Buchanan to anybody who is looking to buy or sell in the Teddington area."
"I definitely recommend them to find your new property."
"I have already recommended Milestone to my friends in the area and would happily use them again in future."
"Would definitely recommend."
"All in all, highly recommended!"
"I'm very happy with their company and will certainly recommend them."
"I would 100% recommend Milestone Residential to anyone looking for an easy pleasant experience."
Cons:
No cons mentioned in the reviews.
Responsiveness
Pros:
"Joel provided me with a brilliant service when looking for my first home and i would highly recommend this member of staff for anyone looking for a house."
"Joel is absolutely amazing! He went above and beyond to help me find my dream home."
"Lucy was just incredible start to finish for our flat purchase. She managed our expectations and harassed solicitors when they needed it to help push things along."
"We asked Chase Buchanan to market our property when our original chain (from another agent) looked like it might fall apart. They moved extremely quickly to market the property and find a backup buyer in under a week."
"Couldn’t be happier with the support we’ve received from Chase Buchanan and especially Jenna McCann."
"Jenna has been very helpful sorting out all our documents and information to make sure we can sign the tenancy agreement quickly, she has kept in touch regularly and always answered all our questions."
"Joel is very good and kind person! He went above and beyond to help me find perfect flat for my family."
Cons:
No cons mentioned in the reviews.
Efficiency
Pros:
"Milestone quickly found us a buyer and the negotiation process was managed smoothly."
"Thanks to Naj we managed to exchange contracts earlier than was planned as she meticulously tracked the end to end process."
"The process was very smooth from start to finish."
"All issues were resolved correctly, clearly, without delay."
"The process of sale and purchase within Teddington was protracted and potentially stressful. Milestone made it as easy as was possible and were always there to deal with the wobbles of the chain."
"We had a great experience buying a house through Chase Buchanan."
"Many thanks to Lucy and the team at Chase Buchanan. Lucy recently helped us to push through our purchase against really tight deadlines."