Kirspy Kreme Birstall Reviews Summary

Staff Service

Pros:

• "The staff were very friendly and quick to deal with our order and made our visit very enjoyable."
• "The staff were very friendly and helpful, they didn't rush us as my sons took a while to choose which donuts they were having!"
• "Staff always friendly and smiling."
• "Fantastic service from Kieran catered to my every need and was very efficient."
• "Claire was a star. Spent a few minutes of her time with our son Jack explaining the production process."
• "Claire was fantastic when we visited on Saturday night. She was really friendly and helpful."
• "The staff have also been great every time I've visited."

Cons:

• "The staff was extremely rude but couldn't understand her due to wearing a mask."
• "Usually love the food but definitely not loving the staff who seemed very bored and not thrilled about helping or serving customers..."
• "Serving staff are a mess and rather have conversations between them instead of serving people!"
• "Really useless staff."
• "Staff seem really demotivated and simply can't be bothered."
• "The staff serving me was very miserable, he did not look like he wanted to be there at all."
• "The staff member (older lady with glasses) behind the till was awful and quite rude."

Product Quality

Pros:

• "Fresh doughnuts full of flavour!"
• "Love the doughnuts, love the fact that you can see them being made behind a glass screen in the actual store too."
• "We enjoy all of their amazing donut range, but our favourites are the Lotus Caramelised Biscoff and Nutty Chocolatta."
• "Lovely donuts as always, original glazed is best."
• "The limited edition Easter donuts were spot on (not too sweet thankfully) and coffee was actually alright!"
• "But doughnuts are delicious 🤤 and so are the shakes."
• "Doughnuts were fresh had the full selection yesterday sometimes depending on the time you go they can have ran out of some flavours."

Cons:

• "The doughnuts were all running out to which we got told the staff member we asked didn't know how long they would take so we settled for doughnuts we didn't like."
• "Every single one had literally half a teaspoon of filling!"
• "Many of the doughnut selections were out of stock (so early) including the lotus biscoff."
• "Plus for a 'fresh' store, the donuts were abit on the hard side, not what I expect for the money."
• "The donuts aren’t half as tasty as Dunkin Donuts. They have an artificial almost chemical taste to them."
• "However, we didn’t enjoy the Ice Kreme at all. It tasted cheap and unusually watery leaving a bad taste in the mouth."
• "Waste of money overrated and overpriced vanilla custard donut has never seen vanilla in its life."

Store Experience

Pros:

• "Had to take my 2 little girls here after a day of being let down. And wow, what an experience it was!"
• "Amazing shop!"
• "What a fantastic place watching the donuts cooking."
• "Always love these doh nuts and the store has taken up the social distancing responsibility perfectly."
• "The inside is clean and well presented and has very good thememing with round tables and round windows to watch the donuts been made."
• "You can also look through big glass windows to see the doughnuts being made in the back which if weirdly therapeutic."
• "Krispy Kreme! Need I say more? Ok. It's a very nice standalone building with plenty of parking space."

Cons:

• "Also the drive thru at this particular location is badly designed there’s not enough space for large cars or SUVs."
• "The toilet was in such a disgusting state that my 8 year old refused to use it."
• "It's just a shame that a visit to the store is always met with dirty tables and having to clean them ourselves so we can sit down."
• "The place was a complete mess. Absolutely disgusting sauce sachets on the floor the toilets were out of this world disgusting."
• "While in the que inside, look through the windows where the machinery is, around the floor near the legs of the machinery.needs a good clean."
• "The drive through area is very small and quite difficult to manoeuvre through unless you dont mind losing a wing mirror or scraping your tires against the raised curb around the edges."
• "The service here is incredibly slow, they can never hear you properly on the speaker when ordering and you'll be lucky if your donuts are not stale when you get them, providing they get your order right!"

Value for Money

Pros:

• "Brilliant visit! The hot light was lit when we went, so we got free, hot, melt in the mouth donuts!"
• "Quick service, good coffee and excellent doughnuts."
• "We bought a box of 6 and it only cost 10.85 and was totally worth it the kids loved them and I got my favourite flavour."
• "Great place on an evening."
• "The donuts are the best ever."
• "The doughnuts are amazing as expected."
• "Excellent customer service been to the drive thru a couple of times recently and have been served by the same lady I believe her name is Nicola (from the receipt) on both occasions she has been so pleasant and helpful."

Cons:

• "Love the food here, unfortunately it will be the last time I bring myself or my club to your establishment at Birstall, after receiving a £100 parking fine."
• "A dozen glazed doughnuts nearly fifteen pounds!and they can sell them at that."
• "But doughnuts are delicious 🤤 and so are the shakes. However, the bottles of fizzy drinks are a rip off £3.00 per bottle."
• "They’re a bit pricey though at £8 for 6 donuts."
• "Gorgeous doughnuts, don’t bother looking on the online menu and driving up because they never have the nice online ones."
• "On my trip to krispy kreme drive through, we were stuck in the line for almost 35 minutes."
• "Waiting in the que for a good half an hour when there were 3 customers in front."

Payment and Accessibility

Pros:

• "Drive through available - massive plus."
• "Disabled access."
• "Always great however still can only pay on card no cash, even though 'cash is clean' at least according to the banks.... don't understand it."
• "I do however find that the drive-thru is prompt and you'll get served pretty much immediately."
• "Great location just off the M62 to call in for a fresh batch and a coffee before continuing on your journey."

Cons:

• "Disgusting they only accept card payment and not cash."
• "Close store or change to drive through only with no notice or mention on the website or anything."
• "Drive through is narrow you'll end up curbing your allows, they dont take orders through the intercom so you have to wait for ages."
• "After years of going here i will not be returning after today. I drove a 30 mile round trip to collect a box that had been paid for in advance. I was told because of a genuine mistake in pick up dates by my partner i could not have my box and had to go back the next day for it on the correct date."
• "Embarrassing Service. I Drove 2 Hour's Just To Be Humiliated..."
• "Super inefficient service.. ordered donut and drinks... Waited a further 13 minutes for 2 coffees to arrive."
• "Placed order through uber eats - 2 mins after it should have been delivered received a message stating the order could not be fulfilled."