KFC Bridgend - Hernston Business Park Reviews Summary

Customer Service

Pros:

• "The service at this KFC and the food is excellent."
• "I don’t know what was better though the food or the customer service skills from Evan."
• "Had a big family order by time we got to window it was all bagged up and passed to us iv never had service as quick before Great job guys..."
• "Staff were really professional, the place lovely and clean."
• "Always good customer service."
• "Excellent service and cozy environment. My fav place to chuk in for some really tasty fried chicken."
• "Of all the KFC's I have been to these guys give the best customer service and best quality food."

Cons:

• "Will not be going back. Expected better from KFC."
• "The staff were slower than the brexit deal and were forced to queue for an hour."
• "Service was well the drive thro closed was told to queue inside. Delivery drivers coming in and going with orders."
• "Didn't let us order 3 separate meals, then I had to go in to order the last. Then the orders got messed up and the queue was built up."
• "Absolute shambles, delivery stated as 30-50 mins but 1.5 hours later we are still waiting."
• "Gets to next window a young boy asked us what we ordered then drives home only to find both large sides are missing."
• "Yet again a delivery thro Just Eat and most of meal is missing again."

Food Quality

Pros:

• "Always find KFC buildings to be cold and empty these days. Chicken is still decent and at a decent price."
• "Last time I went it was rubbish food and rubbish service This time it was amazing the food was lovely, and the service was superb by two girls who clearly cared even though the were rushed off there feet."
• "Rarely a queue for the drive-thru and pretty quick service."
• "Less greasy than normal and very prompt service."
• "Food was delicious all freshly cooked."
• "Chicken however always tastes amazing, always comes warm and never had anything wrong with them."
• "Food was freshly cooked and very hot, even after the drive home."

Cons:

• "Bought a boneless banquet at driver through and the chicken fillets were no bigger than guppy fish. Big rip off and will never be going there again."
• "Chicken seemed as if it had been re-heated a number of times. (Completely inedible)"
• "An absolute shambles, we've never had an order right."
• "Burger was terrible. Chicken was thin and stringy."
• "I got food poisoning from eating here yesterday, at the time I didn't think too much about the food not being as warm as I hoped."
• "Chicken pieces are often undercooked and always a very long waiting time before being served inside. Empty rubbish flowing out bins and all over floors inside as well as dirty/wet tables."
• "Cooling oil was old and dark. Chicken was dry and dark because of the oil."

Cleanliness & Ambiance

Pros:

• "The appearance of the car park was better than other branches that I have visited."
• "Great food, clean and good parking."
• "Nice to see the employees orchestrated and making the meals."
• "Lovely food and great service."
• "Evening Pitstone for bathroom break and snack with daughter: prompt service with a smile, give the young gentleman serving this evening a raise - he knows how to make the customers happy."
• "Another satisfied customer for KFC, and yes I would go there again for quality of food and service, so well done."
• "Food was fresh and tasty. Kids approved!"

Cons:

• "Always find KFC buildings to be cold and empty these days."
• "The store was pretty dirty. And empty. I cleaned our table and chairs. The floor was covered in food."
• "And the building is in disrepair."
• "Absolutely disgusting and dirty, we were there over an hour and no one cleaned the tables or sanitised them, the ladies toilets were stinking and no toilet paper."
• "Sadly, as is usual at most KFCs, the car park was full of litter."
• "The whole place is stinking including the toilet with empty drink cup in the sink, more rubbish on the floor and no soap in the dispenser."
• "Absolutely awful. Not a clean table anywhere."