KFC Reviews Summary

Service Speed

Pros:

• "Ordering food was quick & efficient."
• "She took our order in a smart, friendly and professional manner and before I could dance a jolly jig, our food was ready."
• "The staff were very nice and helpful though."

Cons:

• "From giving my order number at the window to being given my food at the other window, it took TWENTY EIGHT MINUTES."
• "Just waited 40min on a queue on the drive through."
• "Waited ages to be served and then again for the food."
• "10minutes waiting at a closed hatch and I gave up."
• "I was second in the queue for over 20 mins at 2pm today."
• "Waited 15 minutes for a burger and some fries."
• "Waited 35 minutes for order and then it was not right."

Cleanliness

Pros:

• "Really nice KFC. Very clean, lovely helpful staff and well cooked food."
• "The facilities were clean bright & comfortable."
• "This one is lovely. Very clean."

Cons:

• "The place itself was a mess the floor was covered in food ..tables dirty."
• "The restaurant floor was filthy."
• "This place was disgustin Rubbish everywhere toilet (mens) Stinks the toilet itself was full of feces floors was all so wet like someone dont know how to use a toilet its gotta be one of the most disgustin places iv ever eaten I would advise not to eat here !!!"
• "Food was its usual standard but the actual restaurant was disgustingly dirty. Bins overflowing floor and tables needed brushing and washing down."
• "Filthy toilets, unwiped tables, littered floors, chairs covered in food stains."
• "The place is filthy - overflowing bins, dirty tables, greasy fingermarks on doors and windows, rubbish and food on the floor..."
• "Absolutely disgusting, really dirty, no hand sanitiser available, bins over flowing, tables, floors, and chairs were filthy."

Staff Attitude

Pros:

• "A lovely girl named Mia served 2 young boys but they didn't have enough money for their cookies. Without a fuss she went out the back and produced 50p which they were short. What a selfless act. Well done Mia. It was out of ur own pocket. Ur a credit to kfc. Happy boys, happy kfc. Happy days."
• "I walked in and one of your servers named Steven jumped over the counter and greeted me personally."
• "The young lady that served me was polite and pleasant, which is always nice and deserves to be mentioned."

Cons:

• "People stood around doing nothing with their arms folded, dancing and even caught someone on their phone."
• "Staff were incredibly rude and tried to blame another staff member for the mix up on the order."
• "Very slow service, most the staff look like they don't want to be there..."
• "The team members working there obviously are not happy to be working as you could tell by their attitude behind the counter."
• "We find the staff slow and not forthcoming they look as though they don't want to be there..."
• "Staff on drive-thru sound like they are mumbling through speaker. Staff generally seem unmotivated."
• "The staff are rude and incompetent for a start."

Food Quality

Pros:

• "Always had consistent food from here and my order is always correct."
• "The food was fresh & cooked as it should be. Chicken was tasty and fries good."
• "It was a good hearty bit of lunch and was very tasty."

Cons:

• "Chicken just lacked that traditional KFC flavour and the chicken strips seem were tiny literally half the size they should be."
• "Cold fries and the smallest portion of the boneless banquet we have ever had."
• "Food was disgusting to be honest, flat burger bun, gravy like cement."
• "Food was dreadful and cold."
• "Food was disgusting, greasy chicken legs and wings."
• "Rock hard stale bucket of chicken"
• "Meal was cold, chicken pieces had no crispy coating just soggy and wet."

Order Accuracy

Pros:

• "Always had consistent food from here and my order is always correct."
• "Shocked by other reviews as we had excellent service, piping hot, freshly cooked food and a clean environment in which to enjoy our meal."

Cons:

• "I ordered 3 meals but when I arrived home one meal was missing."
• "They forgot half of the things that i ordered."
• "Just been kfc and firstly they got the order wrong, secondly we had to wait 20mins while they cooked what we was missing finally home and foods cold also tastes disgusting food is not cooked properly."
• "Only half the order was in the bags, and when you've spent nearly £80 on 3 family order's you expect it to be there!!!"
• "The order is always wrong without fail as well."
• "The meals come INCORRECT.... 4 children's meals .... no chips & no sides."
• "Then when it arrived it wasn't the correct order at all."