McDonald's Reviews Summary

Service Speed

Pros:

• "We went through the drive-through at a peak time, around 1 pm and had ordered, paid, and got our meal within 5 minutes."
• "Even though, we had to wait in a parking bay, our food came within 5 minutes and was as you would expect from any McDonald's."
• "The staff is trained to handle high volumes of orders, maintaining a steady pace to ensure quick service during peak hours."
• "Food was hot, fresh and tasty."
• "A staff member brought our food pretty quickly and it was hot so it hadn't even been sat there ages."
• "Easy to get through the drive-through."
• "The food is always served quickly here and it is easy to find a parking space."

Cons:

• "Waited today. 1st June for 20 + minutes for a happy meal. Thick shake left on the counter for 20 minutes."
• "Took 15 minutes to get through drive-thru, soggy cold chips."
• "Due to deliveroo and other company’s the drive through wait time is completely ridiculous."
• "Continually disappointed by this place, asked for no cheese due to allergy, box had written on it 'no cheese' and found cheese on the burger."
• "Had to wait far too long in the bay to warrant the term 'fast food' One of the slowest McDonalds I've been to."
• "The waiting time here was way too long."
• "Waited a grand total of 32 minutes for my cooked to order food to arrive."

Staff Interaction

Pros:

• "Absolutely brilliant. The attention to detail on covid rules was extremely well done by friendly and helpful staff."
• "The wonderful lady named Sally came straight over to us and went above and beyond to make us feel welcome."
• "Very polite and good customer service skills."
• "The staff are very friendly."
• "All the staff are genuinely friendly, great with my kids, bring them flags and hats."
• "Really Friendly staff, it was busy but we weren't waiting very long."
• "Attitudes of the staff are excellent. Professional and friendly despite being put under intense pressure."

Cons:

• "Whilst sat in the drive through, I was disappointed to see none of the deliveroo staff were sat 2 meters apart from each other in the restaurant."
• "The staff are mostly rude and uninterested."
• "Rude manager."
• "The people working here have to be borderline lobotomy patients."
• "By far the worst experience of my life some Russian worker called Smirnoff or Kirill was so rude to me while I was at the drive through."
• "It’s not uncommon to have the staff perpetuate fights with customers (both hostile and non-hostile)."
• "When I notified the member of staff about long waiting times, they have become rude to me."

Order Accuracy

Pros:

• "The food is obviously great."
• "The staff is quick, helpful and polite. Also I like the cleanliness of the restaurant, that is an attractive side of our new McDonald."
• "Food is always hot, orders are correct 99% of the time."
• "They always get my orders right and go the extra mile."
• "Friendly stuff working and sometimes they do mistakes on the order but they always fix it fast anyway every humans doing sometimes mistakes so it's all right."

Cons:

• "REALLY BAD!! go here every friday for a family take out. 4-5 times now we have got home and had multiple items missing from our order."
• "Why are you allowing Uber drivers to deliver two orders at once. This resulted in my food being freezing cold."
• "Only received half of order."
• "There's always something missing."
• "Most of the time they're good but I ordered off uber eats and two burgers from the order were missing."
• "Every order now is wrong. When we call McDonalds either no answer or blame Uber. Uber man said he delivers what he is given."
• "The times I’ve had my order delivered missing multiple items has gone so far as to force Uber to stop taking refund requests."

Food Quality

Pros:

• "Very nice a pleasant place to eat and drink lovely hot food and drink."
• "I think we all like a new McDonald's face. At least in Boston there are always lots of customers enjoying delicious food."
• "Mcdonalds here was quite busy for the time of night we visited. They didn't have some bits we wanted due to a shortage but queue went fairly quick and food was nice."
• "My son had the 5 piece chicken strips meal and loved them. Cooked just right."
• "Fries are crispy, cheese bites are brilliant."
• "The food was delicious."
• "A great McDonalds, can't remember the last time I could fault the food & service 👍🏽."