McDonald's Reviews Summary

Customer Service

Pros:

• "I needed help at the, 'Screen Meal Selector Panel' and instantly, a senior staff member helped."
• "Staff are friendly, efficient and always on hand."
• "They actually got the order correct!"
• "All young customers were excellently behaved. So it was a pleasant dining experience."
• "Food was served at my table. This level of service is a great improvement."
• "What a lovely member of staff on duty making sure tables were clean."
• "Michael was so pleasant smiling all the time...Theresa who was a greeter took time to speak."

Cons:

• "No apologies."
• "Yet again, I go large and get no more chips than my partner had in her medium meal."
• "Out of 3 orders from Caerphilly on Uber eats 2 of them missing items, they are an absolute joke."
• "Didn't look very clean inside."
• "Drive thru always shut when it should be open."
• "I don't like leaving negative reviews but honestly the service here is just rubbish."
• "Staff couldn't even get my order right...food was terrible and stupidly cold."

Food Quality

Pros:

• "Our order was spot on, hot and fresh."
• "A very well kept Macdonald's with all the latest modifications."
• "Mayo and double was good."
• "Food exactly as you would expect."
• "Chicken selects/Nuggets are often the only decently cooked product to come from the kitchen."
• "Most things come out pretty fresh so sometimes worth the wait so you don't get a stale burger."
• "A very well kept Macdonald's with all the latest modifications like table service and grand mac is great."

Cons:

• "Food stone cold, waited 35 mins in drive through."
• "They recently got a 2 star hygiene rating and had a grease fire from not cleaning."
• "2 stars same as food cleanliness rating."
• "McMuffin was very greasy and slapped together."
• "Burgers are poorly presented, burnt or often covered in the burnt remnants from the hot plate."
• "Chips are really hard and salty...food took ages to arrive and when it did it was cold."
• "burger looked 3 weeks old, cold fries."

Order Accuracy

Pros:

• "They actually got the order correct!"
• "Self till. Was no printing receipt. The staff apologize. We all got what we ordered."
• "The plain burger was actually plain."