Morrisons Reviews Summary

Customer Service

Pros:

• "The staff are very helpful and nothing is too much trouble unlike some stores I could mention."
• "Darly in dry cleaning is a brilliant employee. Hope Morrisons appreciates him."
• "Staff are friendly and helpful."
• "The people on the remaining few checkouts are lovely and always willing to have a chat whilst putting items through the tills."
• "Great supermarket, and impressed to see so many helpful staff, people helping with packing, a young lad helping an elderly lady to the car with her shopping."
• "Staff always helpful and friendly."
• "I find most of the staff are lovely very friendly and helpful."

Cons:

• "Terrible service. I’m 39 years old (and had photo ID) but was refused baby paracetamol for my sick toddler."
• "As a disabled customer I found the service from the member of staff at the till very unsatisfactory she was rude, unhelpful and argumentative."
• "Terrible experience my daughter got barged by an employee, another employee was rude and shouted across to us."
• "Customer Service worst I've ever in counted wouldn't give price difference when overcharged spent 10 minutes trying to get 10p back."
• "The staff could be friendlier and more helpful especially those on the so called 'help' desk before the tills."
• "Their staff on checkouts, busy talking to each other and quite miserable to customers, not one smile from 3 members I spoke with!"
• "Some staff look miserable, unapproachable and unwilling to help."

Store Layout & Accessibility

Pros:

• "Great parking, lots of disabled and child friendly spaces, right near the entrance."
• "This supermarket is well laid out with plenty of space."
• "Nearby free public parking is large enough and there are many dedicated family and disabled parking spaces."
• "Shelves usually full. Store is well laid out. Easy to navigate around."
• "The store is very nice & spacious, all shelves filled up."
• "Large supermarket with a large carpark that on most days, is easy to find a space in."
• "Great to shop good to see so many loose fruit and vegetables."

Cons:

• "The price labels are not in their place, I am sure it is done on purpose."
• "I find the isles a little cramped in the store even after the recent extension work."
• "This Morrison's store is a bit hit and miss. They don't always have everything labelled with prices and some products are not easy to find."
• "Store always looks chaotic and messy. Rubbish and cages everywhere."
• "The store was very cramped."
• "Some of the Isle seem quite dark and cluttered."
• "Not enough checkout staff, especially when busy, not a fan of supermarkets pushing for customers to have to use the self service."

Product Availability & Quality

Pros:

• "Nice range of products. Indian, Polish and other food available."
• "Fairly standard supermarket with a good range of products and fresh food."
• "Some good deals available and the prices are generally lower and good."
• "U literally find everything here... fruits r better price than any other local supermarkets."
• "Love this Morrisons as it's just a 5 min was from my flat. Always has what I need in store."
• "Quality has markedly improved over last18 months, led by excellent bakery and cake shop."
• "Their online shopping is the most reliable of the supermarkets we have used whilst we have been shielding."

Cons:

• "In past few months I've seen a worrying amount of stock passed the use by date including meat and dairy."
• "They have had some issues with quality control with their fresh produce lately."
• "Very upset as came all the way over to buy gluten/dairy free product and half of it was out of stock or not on the shelf."
• "Half of my shopping was available mostly empty shelves."
• "Dirty, short staffed, always out of stock."
• "However the store is let down by the shelves being constantly empty, even on busy days like Friday evening or the weekend."
• "Very disappointing. Dates on most things had such a short shelf life."

Customer Experience

Pros:

• "Quite easy to get around today albeit some people can't work out what 2 metres looks like."
• "The fish counter is brilliant I purchased fresh octopus on Saturday gone and the assistant on there was really good and showed me how to prepare it."
• "The veggie breakfast was great at full price (£5.50) but at half price it somehow tasted twice as good!"
• "Cheap and fresh. You can find your daily groceries easily."
• "Public toilets which are very clean and a fantastic cafe, fresh food, staff are so friendly and helpful."
• "Petrol station with competitive prices."
• "Wonderful shopping experience."

Cons:

• "Went to do a bit of shopping, no social distancing, and basically a free for all."
• "Over a simple misunderstanding, a very scary and aggressive staff member tried to assault me."
• "All the tables were cluttered with dirty plates etc."
• "Absolutely shocking. My 79 mother had her purse stolen in store on Monday and the staff offered no help."
• "The toilets were not very nice."
• "Also restaurant was filthy! Can provide pictures."
• "The fresh fish counter is probably the worst in St Albans, that's if you can find a member of staff to serve you."