Sainsbury's Reviews Summary

Staff Service and Attitude

Pros:

• "Polite helpful staff.. obviously working hard .. staff still smile, helpful and polite.!"
• "Had a food delivery from sainsburys and the driver couldn’t have been nicer."
• "Friendly, helpful staff. Plenty of choice. Fruit and veg have long shelf life and are very tasty."
• "Fantastic customer service yesterday when I experienced a problem with my online order: Lee, Thomas, Simon and Jack were all extremely helpful."
• "Staff were very helpful. A bit Congested, would do with a systematic way of letting customers in."
• "The staff are very friendly and helpful in Shrewsbury Sainsburys and They are reasonable and consultant on prices and stock."
• "Staff brilliant, very well organised, friendly and helpful."
• "Clean & tidy supermarket. Friendly staff. Can get some great prices on all range of goods."

Cons:

• "Place is a joke, went to buy lucky dip for euro, ginger Alan carr looking guy called Neil had the nerve to ask me for ID."
• "One Sainsbury's customer assistant/ shelf stacker commented 'I forgot SOME people come shopping at 7am' whilst looking annoyed."
• "Not enough people working on the tills, obnoxious staff, car park full of dodgy people asking to wash cars."
• "Shocking.. . .. A regular shopper who has been ridiculed by the management. Was told by a manager to come back in to get my products replaced only to be told no by liona."
• "Awful conduct by most staff regarding Covid in store. I presume they have been trained. This includes walking within a few inches of you."
• "Sadly there were lots of empty shelves and the 5+ mins wait for someone to come and serve was a bit of a let down."

Product Availability and Selection

Pros:

• "Shopping here is OK, reasonable price, good quality, large selection of fruit and vegetables."
• "Big, bright, and airy, Meole Brace Sainsbury's... The supermarket has a good range of products, including a sushi bar and hot food takeaway."
• "If you shop there a lot get a Nectar card. A good range of quality products I buy often. Always a good deal on something."
• "An amazing selection of foods with good prices, mostly the equivalent or cheaper than where I normally do my shop."
• "Large selection of fresh food and frozen foods, plus fresh baked bread, and super fish counter, and delicious 😋 deli."
• "Good choice fresh fruit and veg and other products. Reasonable range of cheaper stuff and good to see imperfect fruit and veg must cheaper."
• "Out of town Sainsbury's in Shrewsbury had a good choice of fruit and vegetables at reasonable prices. Fantastic choice of other grocery products."
• "Always a great place to shop, massive variety of items at fair prices and staff always kind + helpful at finding anything your looking for."

Cons:

• "This shop has gone down hill rapidly!! Every week lots of empty shelves!! It’s ridiculous! This place has never got any stock!"
• "I am so disappointed with my weekly shop. Half the shelves are empty every time and all my favourite items seem to be permanently out of stock."
• "One of our favourite supermarkets for consistently good produce and well stocked shelves. This time it was clear to see problems with supply and demand of some products with several shelves being empty."
• "Very disappointed with click and collect, I bought quite a lot of ginger, most of which was had gone dry and shrivelled, almost all were tiny bits rather than big fresh pieces."
• "Shop every week, but have noticed that even before the pandemic the items available were greatly reduced lots of items they weren't stocking anymore so that they can compete with cheaper supermarkets."
• "third delivery in a row with rotting fresh food and clearly visable so deliberately sent knowingly, items again out of date on the day of delivery, customer service and store just don't care as I phoned each time."

Facilities and Store Layout

Pros:

• "You get 3 hours in the Sainsbury's car park - or 4 hours in the car park next to it, 90 minutes on match days."
• "Car park has recently been re surfaced with sensible markings and decent spacing. clean fresh shop, with excellent fresh produce."
• "Large Sainsbury's with clothes, petrol station, in store Argos and Habitat. Bigger than the average shop and a great fuelling up point on a journey."
• "Lovely supermarket but interesting to find things, as initially it was a bit overwhelming. Once you get to know the layout it's easy, and the choice of stuff is great."

Cons:

• "The toilets could not be more disgusting!! Really needs sorting out."
• "Just a quick visit, clean tidy store, plenty of staff and shelves well stocked. The petrol station was the main reason for my visit as this is usually good priced fuel."
• "Strange click n collect approach. Nobody near bays or apparently checking if there are customers in them. No buzzers to press to say you've arrived."
• "The traffic system for the petrol station is so very inefficient. One can spend a long time just queuing to get in and out and the flow encourages customers to get in the wrong lane mistakenly."