Rolex by Prestons - Official Rolex Retailer Reviews Summary

Customer Service

Pros:

• "Fabulous customer service, a stunning watch in a beautiful setting topped off with great conversation."
• "His knowledge of the products was second to none, he explained things thoroughly and he followed up with key information post appointment."
• "Katie really looked after me and the service was second to none."
• "Stacey provided me with the full Rolex experience while being down to earth."
• "Ciaran looked after me so well, getting to know my personal interests, making sure to identify the exact watch I wanted."
• "Had the pleasure of dealing with John. Very tentative and knowledgeable."
• "The service we both received was first class from the minute we entered the boutique."

Cons:

• "This is second time I have felt judged and belittled by staff at Preston’s."
• "Lady very abrupt unhelpful and uninterested."
• "Absolutely dreadful service, staff are very unhelpful, refused to sell me a replacement strap."
• "The lady was very blunt and uninterested, she offered us a catalogue and basically just wanted us to leave."
• "Despite 3 staff stood chatting at the reception desk we were unable to view the watch without an appointment."
• "So he didnt bother at all to try and help us."
• "Total disappointment. Visited the boutique today with my wife and my daughter as my wife wanted to get me a rolex for my 30 birthday."

Product Availability and Selection

Pros:

• "I registered my interest in a watch that I liked and Christopher told me that I’d be contacted when one became available but he couldn’t guarantee when which was fair enough given the demand and popularity of most Rolex watches."
• "Finally got the model I was waiting for!"
• "All the team are very welcoming, but Chris was excellent. I spent quite a bit of time with him and clearly he has a love for the product, demonstrated by his knowledge."
• "Katie showed me the different range available and was very knowledgable on every model helping me choose."
• "They provided a professional service and let us try various Rolex models."
• "Chris was very knowledgeable in explaining about various collections, waiting times and realistic expectations."
• "John Weardon was very helpful in helping me source a Datejust 36mm Blue Dial."

Cons:

• "Went in today as they had a palm motif 36mm Datejust on Jubilee bracelet sample on display... we were unable to view the watch without an appointment."
• "It is a shame that I can’t even get on the waiting list for the GMT Master."
• "He kept telling as about a 500 people waiting list (according to him) that was already closed."
• "However, according to this store you have to live locally in order to secure an appointment to view a watch."
• "I visited this shop about a month ago, asked about submariners on display, I could not understand a word the lady said."
• "All we wanted to do was to add him to the waiting list as he is in no rush to collect the watch."
• "TODAY THE NEW MANAGER OF LEEDS PRESTON SHOP CALLED ME I WAS SO SURPRISED HOW RUDE HE WAS, VERY ARROGANT THE NEW MANAGER IS A JOKE."

Staff and Service Quality

Pros:

• "Andrew’s personal attention at the handover of my new Explorer 2!"
• "Connor B who was dealing with our interests was unbelievable, throughout the year he regularly emailed us regarding updates and how the market was moving in terms of stock update."
• "Margaret's undivided attention."
• "Andrew you are a gentleman and a great guy to deal with."
• "Caitlan was very knowledgeable about everything Rolex."
• "Andrew and Stephen went the extra mile to ensure this amazing occasion was even more memorable by acquiring the timepiece desired."
• "John in particular is an absolute gent and a pleasure to deal with."