City Dental Reviews Summary

Dentist and Staff Professionalism

Pros:

• "Sunny is an excellent Dentist, knowledgeable, reassuring and provides excellent dental care."
• "Dr. Kunal Rai and his assistant Becky have taken the best care possible all the way through my Invisalign journey."
• "Dr Gakhal is very knowledgeable and professional - I feel like I wouldn’t trust anyone else with my teeth now."
• "I was made to feel comfortable straight away and didn’t feel any pain with any of the treatments as Ihab promised."
• "Dr Ihab Ibrahim was very helpful and offered a lot of advice and support that helped me make the decision to go ahead with getting veneers fitted by City Dental."
• "Dr Gakhal clearly advised on the options available to achieve my goal."
• "Dr. Patel made sure my teeth were perfect in time for my wedding, I can’t thank everyone enough!"
• "Dr Sundeep Gakhal is always welcoming and patient with my needs, I would recommend this practice to anyone needing a compassionate and pleasant experience."

Cons:

• "Needed a root canal, after reading all the positive reviews I decided to go with Dr Ihab who seems to be an 'expert' in root canal. Pain was gone, yes good. But I always feel tension around the tooth."
• "Made me waiting for almost 30 min. Finally got to see him, who was appallingly rude."
• "I had problems with staining on my front teeth and Ihab discussed ways to rectify this and allow me to feel confident smiling again."
• "When asked, he only explained that it was his way. Ok, no more question then. Pain was gone, yes good. But I always feel tension around the tooth."

Customer Service

Pros:

• "Always a warm friendly welcome from all staff."
• "The whole team are wonderful and so very understanding."
• "I have been seeing Sunny, for almost two years now, he is a very easy going, friendly, trustable and dependable dentist and I felt at ease with him from the get go."
• "I appreciate Dr Sundeep Gakhal and his assistants for giving me very thoughtful orthodontic treatment."
• "They are very responsible and professional."
• "I had a wonderful experience with Ihab and the city dental team."
• "Staff and reception team are excellent. They made me feel relaxed and welcome."
• "I had a great experience from start to finish."

Cons:

• "I went there for emergency treatment, a root canal! I'd been told all the horror stories, but Suni was brilliant, and made what was an uncomfortable problem, a good experience."
• "I first came here as a student and had traintrack braces fitted at age 20 (which is quite a big change at that age!) and I couldn't have been treated nicer."
• "Wouldn't hesitate to recommend this dentist - it's in a handy location, the staff are always very friendly and put you at ease, and the service is second to none. Extremely efficient and great all round."
• "After trying lots of different dentists no one was able to help with straightening my teeth, till I came to city dental and my results are incredible! Best decision I’ve ever made. Great customer service!"

Treatment Results

Pros:

• "Finished treatment, had veneers and whitening, really really pleased with the result."
• "I literally cannot stop smiling now."
• "Love the end result and aftercare."
• "After Invisalign treatment, I finished with a session in which my retainer was fitted and a small amount of bonding done and it’s totally transformed my smile."
• "Sunny and the team were brilliant with my Invisalign treatment, really happy with the results."
• "Dr Gakhal is very knowledgable and professional - I feel like I wouldn’t trust anyone else with my teeth now."
• "I’m so delighted with the results of my treatment. I never smiled in photos and felt self-conscious about the positioning of my teeth."
• "I have recently finished my treatment at City Dental, having had fixed braces for 17 months followed by teeth whitening."

Cons:

• "The composite bonding material broke less than a month."
• "The dentist DID NOT USE plastic film to separate the teeths during the jobs; smoothing, cutting the surface."
• "I just found out because whatever material that he used to coat the gap just BROKE!!!!"
• "Less than 6 months, now I have one broken composite bonding tooth and broken tooth that I never have before."