Address: Neath Rd, Morriston, Swansea SA6 8HF, United Kingdom
Phone: +441792310200
Rating: 4.5
based on 108 reviews.
Customer Service
Pros:
"A very professional company with very professional staff. A pleasure to do business with."
"Chloe Bryson was very helpful, obliging and friendly."
"Our agent was brilliant explaining everything with great patience."
"Brilliant staff keep you updated on your car, when being serviced have a cup coffee while you wait, or they would take you home and pick you up to collect your car."
"The service was exceptional. The fault was found, parts were ordered and fitted very quickly. My car was delivered back to me which went over and above what I expected."
"Been to one in Swansea today for a recall part and we couldn't be happier with the service we received whilst we waited staff were fantastic greeted by a local very friendly lady who was extremely helpful as were the other 2 ladies who we saw one which was called Debbie great customer service from all of them the wife and I very happy with service received."
"Jamie Hughes at Toyota Swansea was helpful, informative and very professional from start to finish."
Cons:
"I have rung the service department 4 times and been put through to an answer phone NO ONE HAS RUNG ME BACK!"
"What is the point of a reception line if there is never anyone there to answer?"
"Unable to contact them by phone for 3 days."
"They stopped answering my phone calls and ignored all my emails."
"Even when i ask twice please to have my key back, the lady doesnt seem to care one bit."
"Waited all day for the phone call and nothing at all."
"Their branch manager was SO rude."
Dealership Experience
Pros:
"Seemed like a good dealership, I went in with some friends when they were buying an Aygo."
"Showroom now renewed/upgraded and a credit to Toyota."
"The visit and car pick up was excellent Morgan was very helpful and made me feel at ease with coffee and explanation of all the details of the car that I decided on."
"The car was exactly as described, if not better and his product knowledge is second to none."
"Staff are brilliant. They know who I am, and are always very welcoming and helpful."
"The new showroom is also fantastic and very high tech."
"I arrived at the showroom to collect my car, and was really surprised to see that my car was inside the showroom fully covered and I had the pleasure of unveiling it myself."
Cons:
"We were looking for a new car (used). Not one person came out and spoke to us about Hybraid cars etc."
"terrible after service left us with a car that is unsafe will be changing the car as soon as possible and it will not be a toyota or any garage in the frf group."
"Now it has hairline scratches here and there and a small dent!"
"The worst Toyota dealership ever."
"Don't waste your time or money here, don't buy toyota, biggest mistake I made."
"All these lot care about is making the sale. Once the car is off their hands its bye bye."
"You don’t go into a shop without stock priced, put everything in your basket and then go to the cashier to find how much it all costs! A total wasted journey."
Vehicle Service & Maintenance
Pros:
"Hi had problem with brakes on car I'd bought from them 6 months earlier, tom got me an appointment next day, with a loan car, but I opted to wait, 1 hr later car sorted, no charge and car cleaned and hoovered, brilliant service."
"The service was exceptional. The fault was found, parts were ordered and fitted very quickly. My car was delivered back to me which went over and above what I expected."
"My car was delivered back to me which went over and above what I expected. It had also been cleaned inside and out."
"Had my 69 plate Corolla's first years service carried out by FRF. Excellent service."
"Excellent service, quick and easy to book, just dropped it off and they rang me to collect it at the time we agreed."
"FRF said that I did not have to pay anything for having the car charged up."
"The problem was speedily identified and dealt with quickly."