FRF Toyota Swansea Reviews Summary

Customer Service

Pros:

• "A very professional company with very professional staff. A pleasure to do business with."
• "Chloe Bryson was very helpful, obliging and friendly."
• "Our agent was brilliant explaining everything with great patience."
• "Brilliant staff keep you updated on your car, when being serviced have a cup coffee while you wait, or they would take you home and pick you up to collect your car."
• "The service was exceptional. The fault was found, parts were ordered and fitted very quickly. My car was delivered back to me which went over and above what I expected."
• "Been to one in Swansea today for a recall part and we couldn't be happier with the service we received whilst we waited staff were fantastic greeted by a local very friendly lady who was extremely helpful as were the other 2 ladies who we saw one which was called Debbie great customer service from all of them the wife and I very happy with service received."
• "Jamie Hughes at Toyota Swansea was helpful, informative and very professional from start to finish."

Cons:

• "I have rung the service department 4 times and been put through to an answer phone NO ONE HAS RUNG ME BACK!"
• "What is the point of a reception line if there is never anyone there to answer?"
• "Unable to contact them by phone for 3 days."
• "They stopped answering my phone calls and ignored all my emails."
• "Even when i ask twice please to have my key back, the lady doesnt seem to care one bit."
• "Waited all day for the phone call and nothing at all."
• "Their branch manager was SO rude."

Dealership Experience

Pros:

• "Seemed like a good dealership, I went in with some friends when they were buying an Aygo."
• "Showroom now renewed/upgraded and a credit to Toyota."
• "The visit and car pick up was excellent Morgan was very helpful and made me feel at ease with coffee and explanation of all the details of the car that I decided on."
• "The car was exactly as described, if not better and his product knowledge is second to none."
• "Staff are brilliant. They know who I am, and are always very welcoming and helpful."
• "The new showroom is also fantastic and very high tech."
• "I arrived at the showroom to collect my car, and was really surprised to see that my car was inside the showroom fully covered and I had the pleasure of unveiling it myself."

Cons:

• "We were looking for a new car (used). Not one person came out and spoke to us about Hybraid cars etc."
• "terrible after service left us with a car that is unsafe will be changing the car as soon as possible and it will not be a toyota or any garage in the frf group."
• "Now it has hairline scratches here and there and a small dent!"
• "The worst Toyota dealership ever."
• "Don't waste your time or money here, don't buy toyota, biggest mistake I made."
• "All these lot care about is making the sale. Once the car is off their hands its bye bye."
• "You don’t go into a shop without stock priced, put everything in your basket and then go to the cashier to find how much it all costs! A total wasted journey."

Vehicle Service & Maintenance

Pros:

• "Hi had problem with brakes on car I'd bought from them 6 months earlier, tom got me an appointment next day, with a loan car, but I opted to wait, 1 hr later car sorted, no charge and car cleaned and hoovered, brilliant service."
• "The service was exceptional. The fault was found, parts were ordered and fitted very quickly. My car was delivered back to me which went over and above what I expected."
• "My car was delivered back to me which went over and above what I expected. It had also been cleaned inside and out."
• "Had my 69 plate Corolla's first years service carried out by FRF. Excellent service."
• "Excellent service, quick and easy to book, just dropped it off and they rang me to collect it at the time we agreed."
• "FRF said that I did not have to pay anything for having the car charged up."
• "The problem was speedily identified and dealt with quickly."