"The guys at Kwik Fit Carmarthen Road are fantastic. They were very helpful and quick to solve my issues despite being close to closing time."
"Absolute fantastic service and professionalism by Alun. Popped in due to slow puncture and Alun went out of his way to help in no time. Will call back!"
"The man who I was talking to took the time to explain things to me and showed me different issues with the car."
"The staff were very helpful and friendly."
"I am so happy with the service and will be back again! Thanks Craig."
"You have mechanics in the Carmarthen Swansea branch (Fforestfach) that actually talk to the customers and explain everything."
"I dealt with Callum and Greg. Both guys a credit to Kwik fit and no problem to big or small, they’re a credit to Kwik fit."
Cons:
"Took a motability car in because that's where I was told by motability to take it. Was also told by motability to phone and book an appt. Kwikfit refused to make appt and told me to just 'call in'. Long story short 3.5hrs for one tyre!!!!!"
"Bloody Con merchants. Did not bother to go back shocking prices and pathetic customer service. Stay clear and use non franchise fitting. Never again!!! Rip off"
"I agree with the previous poor reviews - the chap named Allan was inconsiderate and will waste as much of your time as possible."
"Not that bad or good. They take a long long time."
"Quick service, but maximised profits by 'only' having one brand - the most expensive - available. Book online and save money. Staff were friendly but, as for price... a rip off. #golocal #avoidcorporate"
"Went in for puncture repair told me I needed new tyre and brakes were 90% worn & it was going to cost me over £300. However they soon backtracked when I told them i was a mechanic/mot tester with 20 year's experience and i wanted to see the tyre and brakes. AVOID"
"Friendly service but always trying to upsell services that aren't necessarily required. A lot of extra charges for a simple tyre change so will probably go elsewhere next time."
Efficiency and Timeliness
Pros:
"Excellent price(booked online) and service, thanks."
"Craig was able to fit me in and fit the brakes very quickly."
"Been to Kwik fit today because of my tyre pressure light pressure came on they fitted me in straight away didn't wait to long to have my car back friendly staff excellent service"
"I left my car with them rather than wait and I had a call when ready."
"Within a few hours I had a call that my car was ready."
"They called me to tell me what my MOT failed on, fixed it and gave my car back all within the hour of me dropping my car off to them."
"Thankyou to the staff who really helped my brother out with a tyre change even though the store was nearly closing- hugely appreciated and saved the day on the end of our camping trip! Many Thanks!"
Cons:
"waited 2 hrs to be told they did not have my size tyres in stock and quoted over twice the price for budget tyres that I purchased elsewhere will not go again"
"Dropped son off with van at pre-arranged time and told brakes check and two new front tyres would take 2 hours. Called back after an hour to check on progress to find van not touched."
"Spent two hours here on Sunday changing a tyre. I didn't mind this but I asked if he could also check the tracking/balance because the car wobbled at 60-70mph. He agreed this was a good idea, charged me £6 per wheel and spent a long time fiddling taking the wheels off etc. On the way home to Dorset the car was worse than ever."
"The service is good when you are finally seen. Had to wait an hour for a tyre."
"Had to wait an hour for a tyre which I already had given the size then to be told wasn't in stock."
"Granted places can be busy but this place takes the pi**, so slow in working. I have waited over 4 hours for a tyre change before, just come back from a 2 and a half hour wait again."
"Great service by the bloke who changed our tyres...but was very frustrated by how friends of the people working there could jump the queue and even go into customer restricted areas to get whatever they needed..it was a busy morning there as your York Street garage was closed so it was making people angry when the 3 people came in and jumped the queue 🤬🤬🤬"
Facility and Comfort
Pros:
"The MOT test I arranged online, the day, time and the hour that suits me most. The Price for the MOT £27, as for me everything perfectly. Lounge with free coffee, and toilet CLEAN!"
"I went for a free brake check. The staff were really helpful and the waiting area comfortable and clean."
"Really friendly waiting area for kids too."
"and adding to that the ability to sit in warmth and comfort while the work was done was an added bonus."
"Also there was very good social distancing and safety measures in place during this pandemic."
Cons:
"It looks like an office. It's not inviting for people waiting."
"COVID-19 precautions were being flaunted constantly culminating in an ICU nurse, who, was also waiting for her car to get rather annoyed and even made a formal complaint."
"Excellent service, however very unhappy to see staff especially Craig being abused and spoken to badly by customer refusing to wear mask, I’m vulnerable and wearing mask but this customer refused and was very rude to staff, should be more help or rules to help staff in force mask wearing, to keep themselves and other customers safe, thank you to all staff that dealt with my car very quickly and efficiently"
Professionalism and Expertise
Pros:
"Great bunch of lads that are happy to help you with anything mechanical.great knolage of the stuff they sell and try to get you back on the road as quick as pos"
"Matt in the Carmarthen road branch was fantastic, really professional and friendly, had the job done super quick and I was back on the road in no time at all would 100% come back to this branch after the service received from Matt 👌"
"An excellent Centre Manager currently heads up this branch; he is very customer-friendly and knowledgeable from his many years of experience."
"The Manager Alan was very helpful and professional. The mechanic was pleasant and carried out the work to a high standard."
"Absolutely brilliant service from Alan and the team at Cwmdu Kwik fit."
"Thanks to all the lovely staff, particularly Cerith who went the extra mile to ensure my car was thoroughly checked over."
"Exellent service friendly polite staff."
Cons:
"Took my car in for safety checks and after the checks all the warning lights came on, told them immediately and cleared the warning lights but noticed later the next day that my Bluetooth and USB stopped working."
"Failed MOT on a dodgy windscreen wiper had to go back the next day for it to be replaced."
"Adjusted the driver's seat and didn't put it back. Switched the automatic handbrake off and didn't mention this."
"After having the work completed, I headed for home approximately 250 miles away, and within 15 miles of my journey the engine management light came on once more."
"Came to Kwik fit yesterday to get 4 wheels balanced, we left the car and got a call when the car was ready, they advised they couldn’t get the rear wheels off because their tools “almost snapped” when they tried."
"Lost wheel locking nut for van which was denied."
"Really unhappy - I'm always wary of garages because i know very little about cars, but i assumed i could trust a well known name like Kwikfit."