Currys Reviews Summary

Customer Service

Pros:

• "The staff are friendly and as helpful as ever."
• "Thank you Johnathan and Sam for all your advice and help, you were professional, knowledgeable, and very patient."
• "Staff were super friendly and helpful."
• "Well what can I say. Two staff at the clough Road shop where totally amazing can't remember there names but they went above and beyond to help me with my query."
• "I'm giving 5 stars for Becky who was brilliant when helping. Made sure we got the best deal for us and was really pleasant."
• "This store is amazing. My recent purchased was a fridge/freezer. The sales team directed Harry to assist with my purchase. Very informative, excellent product knowledge, explained the extended warranty in great detail."
• "We were advised and helped by a really knowledgeable member of staff."

Cons:

• "The guy who came across to us was no use at all and walked away when I said what I was looking for."
• "Staff don't even know what they sell and didn't want to assist any customer needing help."
• "Will never buy from Currys ever again. Absolutely no way to simply communicate with them by phone."
• "Terrible service tonight from disinterested sales person."
• "Service is absolutely terrible. Came in to buy a £2000 tele and ended up going to another store as was stood about waiting for over half an hour."
• "Service was rubbish. Most staff didn't have a clue what they were doing."
• "Very poor service.... Was left standing there for 10 minutes after asking if there was anyone serving only to see SEVEN staff stood chatting and ignoring customers."

Product Availability and Stock

Pros:

• "A large showroom with a varied choice of electricals that can be demonstrated."
• "Went here to pick an LG Smart LED TV for my mum's bedroom as a Xmas present thought it was very well organised & felt very safe."
• "Found all three items we went for."
• "It’s got a good selection of all types of electrical appliances and computers, phones, vacuums etc."
• "A decent sized store with lots of stock."
• "The store was clean and well stocked."
• "Great choice and offers across the store."

Cons:

• "Bad stocking."
• "Carry very little stock. No stock of item requested."
• "Extremely over priced and never have the stock in of the products that they display."
• "Most was out of stock even though they was on display!"
• "Went to look at televisions chose an LG which we liked waited patiently for our turn about 30 minutes in total to find out they don't keep in stock."
• "Rubbish shop went for a fridge was £209 they had none in and wouldn’t order one to the store or any other store in hull?"
• "Not much choice here."

Delivery and Installation

Pros:

• "Delivered by two very helpful gentleman who had to manoeuvre a very large fridge through the house out through the patio doors and through the back door Into the kitchen, it was quite a tight fit."
• "The delivery drivers were fantastic, very friendly and knowledgeable about the washing machine we had bought."

Cons:

• "Do not store a lot of washing machines in to take away always want you to order one and get it delivered to your house but then you have to pay for delivery on top an extra £30 -£40 that's not good."
• "the service was prompt and delivered and set up the set up is expensive as its £25.00 for plugging it in and the aerial plugged in that's it."
• "They had to change the oven to a different model due to stock. Not making us pay the difference which helped. But could then only offer half off the installation."
• "Ordered fridge freezer, weren't informed that we were being charged extra for the date we were given for delivery."
• "Absolutely poor customer service from deliver driver on my first delivery attempt my fridge freezer."
• "We bought a TV from in the store on the Tuesday which was painful enough waiting 40 mins for somebody to see us. We ordered a package deal including installation all to be done on the Friday same week, so we stayed in Friday waiting for email what time they gonna arrive and nothing."
• "Ordered a tv 5 days ago. Delivery was to be today. No tv arrived."

Customer Experience

Pros:

• "You get the obvious sales patter here but what marks them favourably is their friendly helpfulness."
• "the store assistant was amazing. he was so helpful he couldn't have been any kinder"
• "Also, the sales staff are not to pushy (which always gets bonus points from me)."
• "A genuinely helpful assistant made it a joy to choose our quite basic washing machine accepting our criteria and not attempting to push any particular make or model."
• "Clear, easy to use website."
• "Due to Covid restrictions, placed order online delivered to store on time, picked up at drive in collection, very efficient service."
• "Bought my freezer today, got the your plan offered, 12 months interest-free plan, bonus."

Cons:

• "I should have gone to the St Andrews Quay or ordered online."
• "Terrible customer service yet again, staff stood talking and when i asked for help they said sorry we are minding the door."
• "I honestly appreciate the need for safety, to customers and staff, during this pandemic but felt this was totally over the top."
• "On entering the store we was abruptly asked what department we wanted and pointed in the general location."
• "The company lie when they say that they will offer a guaranteed part exchange price for ANY phone."
• "What they don't tell you is they record ALL your card details, for any transaction, forever."
• "WHY ARE YOU ASKING FOR SO MUCH PERSONAL INFORMATION CURRYS???"